Band 3 Healthcare Support Worker

Our Senior Healthcare Support Worker will work as part of our nursing team providing personal nursing care and clinical interventions to patients in the inpatient hospital care setting.

They may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Registered Nurse. This will include recording and documenting physiological observations and changes to the patients clinical condition, and practicing in accordance with Trust standards and policies within the boundaries of their role and individual competence.

• Provide direct patient centred care in accordance with patient needs and in line with Trust policies. This may include providing personal care, such as washing and dressing patients as needed, whilst promoting independence; oral care and supporting with toileting and continence needs.
• Establish and maintain good interpersonal skills. Provide and receive factual and accurate information, and overcome communication barriers using other methods, such as visual prompts, reassurance, empathy, and persuasion.

Undertake training to perform high quality clinical interventions effectively and remain competent, including clinical observations, blood glucose monitoring, urinalysis, and venepuncture.

The Outpatient Dermatology Department at Torbay Hospital runs a variety of clinics and treatments to accommodate surgical and inflammatory patients.

We are looking for a highly motivated and innovative individual to join our team. The Dermatology Team is in a period of restructuring, introducing new ways of working and developing new services. This is an excellent time to join, where you will have the opportunity to learn and develop new skills within a supportive environment. There will be lots of opportunities to build and improve new ways of working, along with learning about dermatology subspecialties (surgery and inflammatory), working in conjunction with both Nurse Specialist teams and the Consultant team.

We promote a positive working environment where the health and wellbeing of staff is prioritised.

Communicate effectively across a wide range of channels and with diverse individuals, the public and health, social and care professionals. Use both verbal and non‑verbal methods of communication, depending on the needs of the patient and address communication barriers. Demonstrate empathy, compassion, courtesy, respect, and trust.

Ensure clear, concise, accurate, and legible records and maintain all communication in relation to care delivered, adhering to local and national guidance.

Ensure all patient‑related information is treated sensitively and adhere to the principles of confidentiality at all times.

Exercise personal responsibility and work independently within defined parameters of practice and scope of competence, taking initiative in various situations and performing a range of clinical interventions, consistent with role, responsibilities, and professional values.

Work effectively and in an organised manner, prioritising the clinical needs of patients, and demonstrate excellent time management and organisational skills to deliver person‑centred care.

Demonstrate skills of manual dexterity and manipulation of clinical instruments and equipment, in line with appropriate training. Demonstrate keyboard skills to support learning and enter information into the patient record system.

Promote health and safety at all times, share ideas with colleagues to improve care, suggest ideas for innovation, and participate in audit activity undertaken in area of practice. Adhere to legislation, policies, procedures, and guidelines, both locally and nationally.