Patient Communications and Secretaries Team Leader

Patient Communications and Secretaries Team Leader

Location:

Chelston Hall Surgery, Torquay
Salary:
Up to £26,8430 depending on experience

Hours:

30

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi‑disciplinary working. Our list of patients is approximately 18,500.

• Provide healthcare secretarial services to the practice team in accordance with protocols and guidelines.
• Handle telephone enquiries and messages, ensuring accurate and appropriate action.
• Answer the surgery bypass line, directing calls from professionals to the appropriate person.
• Maintain effective liaison with other agencies and staff concerning patient care, respecting confidentiality.
• Update and maintain medical records with accuracy and confidentiality.
• Monitor and respond to emails sent to practice email accounts.
• Provide efficient audio, copy‑typing and word‑processing service for clinical staff.
• Manage the Choose & Book referral system to make appointments, bookings and e‑referrals.
• Retrieve medical records and assist with completion of medical/insurance records using the iGPR system.
• File patient records and correspondence in patient medical records.
• Receive incoming and initiate outgoing telephone calls in a timely manner, taking messages and dealing with queries.
• Maintain the computer clinic system securely.
• Respond to online consultations regarding referrals, letters, report requests and other secretarial requests.
• Import and update document templates.
• Assist the QOF Lead with referral figures and follow‑up.
• Disseminate information pertaining to team members within an appropriate time frame.

• Secretarial experience is essential.
• Excellent communicator, both spoken and written.
• Proficient PC skills:
  Word, Excel, email.
• Ability to work within procedures and maintain data security.
• Previous experience in the NHS is welcome but not essential.

• 27 days annual leave plus bank holidays pro rata.
• Access to bespoke learning management system and annual formative clinical assessments.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and a wellbeing app.

• Key qualities:
  Caring, Ambitious, Resourceful, Excellence (commitment to delivering high quality care).
• Drive to support a healthier future for patients and staff.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.