Medical Secretary

Job title:

Medical Secretary

Location:

Chelston Hall Surgery, Torquay
Salary:
Up to £25,838 depending on experience

Hours:

36.5

• Providing secretarial services to the Practice team, working in accordance with Practice protocols and guidelines
• Ensuring accurate and appropriate action is taken with telephone enquiries and messages
• Answering the surgery bypass line which involves calls from professionals and directing them to the appropriate person with the surgery
• Maintaining effective liaison with other agencies and staff concerning patient care and within the practice, with appropriate regard to confidentiality
• Preparing letters and reports
• Updating and maintaining medical records, appreciating confidentiality
• Monitoring and responding to emails sent to the Secretarial email account
• Providing an efficient audio, copy typing and word processing service for clinical staff on a daily basis, prioritising urgent requests
• Managing the Choose & Book referral system to make appointments, bookings and e-Referrals
• Retrieving medical records and assisting the completion of medical/insurance records using the iGPR system
• Filing patient records and correspondence
• Assisting with gathering statistics and information when required
• Providing cover for members of the secretarial team during periods of sickness and annual leave
• Responding to eConsults pertaining to referrals, letters, report requests and all other Secretarial requests
• Cross cover with the Patient Communications Team, assisting in admin work including the patient enquiry phone line
• Providing administrative support to the GSF process

• Audio typing qualification or equivalent experience
• Secretarial studies or business administration certificate or equivalent experience
• Good working knowledge of Microsoft Office software packages, particularly Word and Excel
• Previous experience in a healthcare environment
• Knowledge of the importance of Data Protection and confidentiality
• Confident in problem solving
• Professional handling of all telephone calls

• Knowledge of clinical systems within the NHS
• Previous use of dictation software
• Previous use of the GP system software, EMIS

• 27 days annual leave plus bank holidays pro rata
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development
• Car benefit scheme specialising in electric vehicles
• Cycle to work scheme
• Travel season ticket loans
• Discount cards
• Employee wellbeing services including free yoga videos and employee wellbeing app

Operose Health is a provider of primary care services, delivering healthcare at scale to improve access, outcomes, and patient experiences. The team at Chelston Hall Surgery in Torquay exemplifies this mission by fostering a collaborative work environment, ensuring integrated multi-disciplinary operations. The organization is committed to empowering employees and patients alike, upholding values of caring, ambition, resourcefulness, and excellence. Operose Health supports its staff through comprehensive training and development opportunities, encouraging specialization within primary care settings.

It also offers various benefits such as flexible work arrangements, a car benefit scheme, and wellness resources, ensuring employee well‑being and satisfaction. By joining Operose Health, employees become part of a forward‑thinking team that consistently aims to revolutionise primary care services and enhance patient experiences by fostering inclusive, compassionate, and transformative healthcare solutions throughout the community.

Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward‑thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. Our list size is approximately 18,500 patients.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.