Patient Communications and Secretaries Team Leader

Patient Communications and Secretaries Team Leader – Chelston Hall, Torquay
Salary:
Up to £26,843

Hours:

30 hours per week

Help deliver great primary care by improving access, outcomes and patient experience as part of our friendly practice serving a local community of approximately 18,500 patients.

• Provide health care secretarial services to the Practice team in accordance with Practice protocols and guidelines.
• Handle telephone enquiries and messages, ensuring accurate and appropriate actions are taken.
• Answer the surgery bypass line, directing professional calls to the appropriate staff.
• Maintain effective liaison with other agencies and staff concerning patient care, respecting confidentiality.
• Update and maintain medical records with accuracy and confidentiality.
• Monitor and respond to emails sent to practice email accounts.
• Provide efficient copy typing and word processing services for clinical staff, prioritising urgent requests.
• Manage the Choose & Book referral system to make appointments, bookings and e-Referrals.
• Retrieve medical records and assist with completion of medical/insurance records using the iGPR system.
• File patient records and correspondence in patient medical records.
• Receive incoming and initiate outgoing telephone calls, taking messages and dealing with queries.
• Maintain the computer clinic system accurately and securely.
• Respond to online consultations related to referrals, letters, report requests and other secretarial requests.
• Import and update document templates.
• Assist the QOF Lead with referral figures and follow-up.
• Disseminate information pertaining to team members within an appropriate time frame.

• Secretarial experience essential.
• Excellent communication skills, both spoken and written.
• Proficient PC skills (Word, Excel, email).
• Ability to work within established processes, procedures, and maintain data security.
• Previous NHS experience welcome but not essential.

• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and an employee wellbeing app.
• Access to bespoke learning management system and annual formative clinical assessments.