Population Health & Quality Manager

JOB DESCRIPTION Population Health & Quality Manager

Reporting To:
Bermuda Country Manager

Location:

Bermuda

The Population Health & Quality Manager is a senior member of the NMAC Management Team responsible for leading NMAC's population health, patient activation, health informatics, patient safety, quality and compliance functions. The position converts clinical and operational data into measurable action by identifying patients requiring services, proactively engaging patients, closing care gaps, increasing appropriate utilization, improving patient retention and providing reliable management intelligence.

The Manager also oversees NMAC's patient-safety, quality and compliance monitoring framework, ensuring incidents, risks, compliance gaps and performance deficiencies are identified, escalated and followed through to corrective action. This is both a healthcare management and business-performance role requiring strong people leadership, analytical capability, commercial awareness, healthcare knowledge, assertiveness, problem-solving and change leadership.

• Manage the Population Health Team and designated Team Leads/Supervisors.
• Establish population-health priorities based on patient needs, clinical requirements and organizational objectives.
• Identify patients due or overdue for appropriate services and manage patient recall programmes.
• Coordinate annual physical, preventive-health, chronic-disease and insurance-mandated programmes.
• Identify and close care gaps and develop structured patient re-engagement programmes.
• Set measurable targets, monitor campaign performance and identify barriers preventing patients from obtaining recommended care.
• Work with Clinical Services and Practice Operations to ensure sufficient capacity exists to meet identified demand.

• Lead a professional, patient-centered medical-sales approach that converts appropriate clinical opportunities into completed patient activity.
• Identify eligible patients and develop targeted outbound patient-contact campaigns.
• Establish contact, booking and completion targets and ensure Population Health staff proactively contact patients.
• Train staff in effective patient engagement and service education.
• Identify and address barriers to scheduling and convert appropriate opportunities into booked appointments.
• Monitor contact-to-booking and booked-to-completed conversion rates.
• Develop follow-up strategies for patients who decline or cannot initially be reached.
• Support patient retention, re-engagement and appropriate utilization of underused services.
• Measure the operational and financial impact of population-health initiatives.
• Maintain the workflow: identify opportunity → contact patient → engage/educate → address barriers → secure appointment → monitor completion → recall/re-engage.
• Ensure all activity remains clinically appropriate and compliant with ethical, privacy and regulatory requirements.

• Manage Health Informatics personnel and Team Leads/Supervisors.
• Establish priorities for health-information and operational reporting.
• Promote accuracy, completeness and integrity of EHR data and structured data capture.
• Develop and maintain appropriate patient registries and identify systemic data-quality deficiencies.
• Develop dashboards and management reports and provide actionable information to NMAC managers and senior leadership.
• Monitor utilization and performance trends and identify care gaps, operational gaps and underutilized capacity.
• Support standardized or automated reporting where appropriate.
• Ensure reports are timely, accurate and understandable.
• Ensure Health Informatics turns NMAC data into management intelligence and…