Service Coordinator

Base Pay Range

$39,000.00/yr - $76,000.00/yr

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

• Assist with daily account activities by providing administrative support to Client/Senior Client Services Management team. Prepare required reports.
• Develop excellent communications skills with clients, vendors, and other internal Keenan staff.
• Attend monthly client service calls and take notes on activities/deliverable status changes.
• Follow-up and track deliverables from client service calls.
• Manage/assist to resolve eligibility and claims issues with vendors; provide follow-up to clients.
• Maintain an elevated level of professionalism and relationships as liaison between the EBTPA and the customers.
• Attend client meetings or employer sponsored benefits fair.
• Assist in identifying, proposing, and implementing innovative programs/initiatives.
• Coordinate pricing of services with key client contacts.
• Assist with the development of marketing proposals and presentations.
• Assist with renewal analysis.
• Assist in identifying, proposing, and implementing innovative programs/initiatives.
• Assist in conducting customer satisfaction interface/surveys and disseminate findings to management. Develop plan to address areas of improvement.
• Contribute to corporate projects, studies, and initiative by providing technical or management insight to improve company position.
• Develop, implement, and maintain EBTPA marketing material for all niches, including, but not limited to schools, healthcare, and municipalities. Responsible for developing, disseminating, and maintaining accurate competitive information which must be communicated on an as needed basis, or at least annually.
• Respond to all RFPs in a timely manner.
• All other duties as assigned.

The target salary range for this position is $55,000.00 to $65,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Hybrid work environment flexibility.

• High School diploma or equivalent + minimum of 2-3 years related experience.
• Minimum of two (2) years’ group insurance experience required with experience in claims adjudication required.

• Experience with eligibility/enrollment procedures, and billing reconciliation/premium calculations preferred.
• College degree preferred.
• Tech savvy; ability to navigate multiple systems including Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Excellent communication and organizational skills; ability to multitask.
• Must represent Keenan EB TPA with the highest level of professionalism, exhibit positive customer service attitude and…