Sea Logistics Customer Care Supervisor

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Sea Logistics Customer Care Location Supervisor supports both internal teams and external Sea Logistics customers. This role leads the local Customer Care strategy, driving service excellence, improving customer experience, and strengthening long‑term relationships. The Supervisor oversees a dedicated Customer Care team, ensuring smooth onboarding of new customers and team members, resolving customer issues promptly, and upholding the highest standards of service.

With a focus on customer satisfaction, growth, retention, and teamwork, this position plays a critical role in delivering exceptional results and elevating the overall customer experience.

• Lead and support the local Customer Care team in close partnership with the Sales organization

• Oversee staffing, resource allocation, and project assignments to ensure smooth daily operations

• Collaborate closely with Branch and Area leadership, as well as Sea Logistics Operations (OCC), to enhance the overall customer experience

• Drive profit protection by preventing avoidable costs and service failures

• Support financial excellence through accurate processes, strong controls, and continuous improvement

• Participate in customer meetings and visits alongside local and Area Sales teams

• Stay current on market trends, customer needs, and industry developments

• Continuously improve processes, controls, and service delivery to ensure consistent customer satisfaction

• Strengthen customer retention and engagement across the Sea Logistics account portfolio

• Review and act on customer feedback to improve service quality and relationships

• Foster a positive, supportive employee experience and contribute to team development

• Maintain a commitment to self‑development and ongoing learning

• Manage quotation activities, including qualifying inquiries, preparing K+N quotes, and setting final selling prices

• Engage in community‑based activities with the team to support a strong local presence

• 2+ years experience in sea logistics freight forwarding

• Proficient in Microsoft Office Suite with exposure to reporting and analytics tools such as Tableau

• People leadership experience is a plus

• Strong communication skills with the ability to manage internal and external interactions effectively

• Proven problem‑solving ability and adaptability in dynamic situations

• Effective time‑management skills with the ability to prioritize and resolve issues efficiently

• Strong financial acumen and analytical skills to support sound operational and commercial decisions

• Ability to manage customer relationships effectively and drive high levels of customer satisfaction

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $75,000 and $85,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings…