Clinic Supervisor

Description

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care. Balance Health is looking for a Clinic Supervisor to join our team at our San Pedro and Torrance office under the Precision Foot and Ankle brand.

Precision Foot and Ankle has multiple locations in the Los Angeles Metro area, providing exceptional care to informed patients of all ages. The practice has experienced podiatrists who listen and respond to patients, treating each one as a unique individual deserving of first-rate, personalized care. The Precision Foot and Ankle podiatrists prevent, identify, and treat diabetic foot problems with outstanding success to allow our patients to lead active, healthy lives.

POSITION SUMMARY:

The Clinic Supervisor will partner with physicians and all members of the team performing a full range of office management / administrative duties. Responsible for creating a positive patient experience and ensuring smooth workflow within the practice as this role is the frontline representative of the office while also ensuring the back office runs smoothly. This position requires demonstrated excellence in administrative and operational functions.

Must possess the ability to maintain a confident, focused, and professional persona while accommodating different work styles and personalities and all while demonstrating consistent sound judgment, making timely decisions in complex situations, and setting priorities among multiple projects is critical. Being meticulous and having consistent and timely follow-through will be essential to success in this role.

• Manage all aspects of the assigned practice day-to-day operations under the general supervision and guidance of the Director of Operations.
• Directly manage the medical office team ensuring proper staffing by assessing, interviewing, hiring, then properly managing, guiding, and coaching the best-qualified clinic and administrative team members.
• Perform team member evaluations in a timely and professional manner with the intent of helping ensure career growth, development, and retention.
• Liaise closely with doctors to help identify areas of improvement for the office.
• Perform monthly OIG checks for all team members and vendors.
• Works closely with the Chief Compliance Officer to ensure office policies and procedures and any required labor law and other postings are up to date.
• Creates and manages both doctor and office personnel schedules to ensure proper coordination of coverage, including when team members or doctors may be absent.
• Develop and implement standardized work to ensure all aspects of the office are appropriately covered.
• Ensure patient services are provided in an effective, efficient, kind, and professional manner when providing clerical or administrative support.
• Train front office personnel on how to properly perform patient registration/check in, verify patient information (demographics, employment, insurance), collect copayments and any missing or required paperwork.
• Works to help ensure steady workflow patterns throughout the office while striving towards uninterrupted service in the practice.
• Takes the lead on optimizing patient satisfaction and experience.
• Strives to maintain good working relationships with peers, physicians, and all team members.
• Assists physicians in renewing medical, DEA, Fluoroscopy, and Radiology licenses.
• Renews business licenses and fictitious name permits in a timely manner to ensure compliance.
• Efficiently manage medical and office supplies by evaluating, timely inventory checks, ordering and uploading receipts into the RAMP reimbursement system and also maintains properly documented inventory records.
• Inspects fire extinguishers monthly and properly documents required records.
• Creates credit card via ‘RAMP’ for vendors and uploads receipts per established protocol.
• May organize office and/or lunch meetings as needed or requested.
• Ensure accurate…