Front Desk Administrator - Torrance, CA

Peak Orthopedic Physical Therapy is seeking an experienced, motivated Front Desk Administrator to join our team. We are a patient-centered, high-energy physical therapy practice dedicated to helping people recover, move better, and live healthier lives.

As the first point of contact for our patients, the Front Desk Administrator plays a vital role in creating a warm, welcoming, and professional environment. This individual will manage daily front office operations, support the clinical team, and ensure that each patient has an exceptional experience from check-in to check-out.

Key responsibilities include managing patient scheduling and insurance verifications, handling phone and email communication, collecting payments, and maintaining accurate patient records. The ideal candidate will demonstrate excellent communication skills, attention to detail, and the ability to multitask in a fast‑paced, team‑oriented setting.

• High School degree (Associate or Bachelor degree preferred)
• Minimum of 3 years of experience in a physical therapy clinic, medical office, or similar health‑care setting
• Strong understanding of medical terminology, insurance verification, and scheduling processes
• Proficient in electronic medical records (EMR) systems (experience with WebPT a plus)
• Excellent verbal and written communication skills
• Professional, positive, and patient‑focused demeanor
• Ability to multi‑task efficiently while maintaining accuracy and attention to detail
• Strong organizational and problem‑solving skills
• Team‑oriented mindset with a commitment to exceptional customer service

• Greet patients and visitors with warmth and professionalism, ensuring a positive first impression
• Manage front desk operations, including patient check‑in, check‑out, scheduling, and appointment reminders
• Verify insurance benefits and obtain authorizations
• Collect copays or outstanding balances
• Maintain accurate patient records and ensure timely data entry in EMR systems
• Handle multi‑line phone system, respond to inquiries, and route calls appropriately
• Communicate effectively with therapists, assistants, and management to support clinic operations
• Assist with daily reporting and office correspondence
• Contribute to a positive, team‑based work culture that supports our mission of exceptional patient care

• Patient scheduling and coordination
• Insurance verification and authorization management
• Data entry and documentation accuracy
• Multi‑line phone and front office management
• Payment collection and processing
• Strong communication and interpersonal skills
• Organization and time management in a fast‑paced environment
• Customer service and problem‑solving abilities Benefits
  • Health Insurance: Comprehensive medical, dental, and vision coverage
  • 401(k) Retirement Plan: Employer‑sponsored plan with Edward Jones, including financial wellness tools
  • Paid Time Off: 5 vacation days (with additional days earned with tenure)
  • Paid Sick Leave: 5 days annually
  • Paid Holidays: 6 paid holidays per year
  • Continuing Education Support: Opportunities and financial assistance for professional growth and development
  • Collaborative, Supportive Team Environment: Work alongside a dedicated staff that values teamwork and patient care excellence