Front Office Night Duty Manager - Hotel

Front Office Night Duty Manager - Hotel

IHG Hotels & Resorts is looking for a new Front Office Night Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engaging with guests to build personal relationships and remedy any complaints.
• Conducting regular front office inspections to ensure we’re making the right first impression.
• Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk.
• Training team members on PBX procedures and taking the lead during an emergency or crisis.
• Reporting into the Director of Rooms and managing a team of front desk employees across several specialisms.

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration.
• 3 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English.
• Other languages preferred.

The hourly pay range for this role is $33.00 to $35.00. This range is only applicable for jobs to be performed in Torrance, CA. The highest pay may vary based on relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. The range may be modified in the future.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are residing in or applying to a job opening in the State of Washington, please read about applicable benefits.

Mid-Senior level

Full-time

Other

Hospitality