IT Infrastructure Engineer and Helpdesk Technician

IT Infrastructure Engineer and Helpdesk Technician

About T2

Tech

T2 Tech was founded in Southern California in 2006. Today, T2 Tech’s Torrance office, near the Del Amo Fashion Center and LAX airport, is home to a diverse team of experts in the field of management advisory and technology consulting, specializing in the healthcare services industry. T2 Tech’s employees have worked on many of our large accounts, including Sharp Health Care, Verity Health System, Children’s Hospital Los Angeles, USC, and Saint John’s Health Center.

As part of their work, they have been an integral part of hospital construction projects and large IT Initiatives with budgets in excess of $20 million. T2 Tech continues to work on some of the most prestigious healthcare projects nationwide.

We pride ourselves on overcoming political, business, and technical obstacles to succeed where others often fail. The work environment is results-driven with a focus on agile methodologies. Our employees are frequently onsite at many of our development projects. At T2 Tech, employees will encounter some of the toughest challenges they’ve ever faced, enabling our clients to deliver the highest quality of patient care in the nation.

Job Title: IT Infrastructure Engineer and Helpdesk Technician

Job Type: Full-Time, Onsite

Position Overview:

We are seeking a dedicated IT Infrastructure Engineer and Helpdesk Technician to join our team. This position requires daily onsite presence in Costa Mesa, CA. The ideal candidate will be responsible for maintaining and supporting our IT infrastructure, as well as providing exceptional helpdesk support to ensure smooth operations across all technology platforms.

Key Responsibilities:

Infrastructure Management:

• Design, implement, and manage IT infrastructure including servers, networks, and storage systems.
• Perform regular maintenance, upgrades, and backups to ensure system integrity and availability.
• Monitor system performance and troubleshoot issues to minimize downtime.

Helpdesk Support:

• Provide Tier 1 and Tier 2 support to end-users, addressing hardware, software, and network-related issues.
• Respond to support tickets in a timely manner, ensuring efficient resolution of technical problems.
• Assist with the setup and configuration of desktops, laptops, printers, and other IT equipment.

Onsite Support:

• Travel daily to our Costa Mesa office to provide hands-on support as needed.
• Collaborate with other team members to resolve complex issues that require onsite intervention.
• Manage and maintain IT inventory and ensure all equipment is functional and up to date.

Security & Compliance:

• Implement and maintain security protocols to protect company data and IT assets.
• Ensure compliance with industry standards and internal policies.
• Conduct regular security assessments and recommend improvements.

Qualifications:

• Proven experience as an IT Infrastructure Engineer, Helpdesk Technician, or similar role.
• Strong knowledge of network and server management, including firewalls, switches, and routers.
• Proficiency in Windows and Linux operating systems.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud platforms such as AWS or Azure.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills and customer service orientation.
• Ability to work independently and as part of a team.

Requirements:

• Ability to travel to Costa Mesa daily for onsite support.
• Valid driver’s license and reliable transportation.
• Availability for occasional after-hours support as needed.
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment.