Quality Assurance Analyst

Job Description

As a Quality Analyst, this person will be responsible for evaluating and ensuring the quality, performance, and function of the Digital Sales platform and enabling automation across multiple projects. They will work closely with cross‑functional teams – including developers, creative designers, and product managers to create, execute and maintain a combination of manual and automated test scripts. Their work will contribute directly to delivering seamless and superior digital purchasing experiences to our customers.

• Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
• Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs.
• Documents all problems and assists in their resolution.
• Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners.
• Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.

• BA/BS in Information Technology, Computer Science, or field or equivalent work experience.
• Broad knowledge of QA practices, policies and methodologies.
• Broad knowledge in creating and maintaining Quality Assurance documentation (Test plan, test cases/scripts, defect reports/analysis, etc.).
• Strong ability in using QA functional and performance testing tools to create, maintain, and execute test scripts.
• Broad knowledge in SQL using Oracle and/or SQL Server.
• Strong ability to multi‑task and perform testing on multiple simultaneous projects.
• Strong ability to self‑direct with a high degree of initiative, ability to learn and adapt to new technologies quickly.
• Strong ability to document and concisely communicate problems to developers.
• Broad knowledge of technical writing / technical reporting.
• Broad understanding of automated testing.
• Broad knowledge of technical and programming skills.
• Strong ability in Release/Build engineering?