IT Support Technician – MSP; Tier 1​/Tier 2

Position: IT Support Technician – MSP (Tier 1.5/Tier 2)

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a fast-moving managed IT and cybersecurity provider supporting businesses with forward-thinking technology solutions. We partner with high-growth organizations—including a prominent defense technology client in Torrance, CA—to deliver hands-on IT support and enterprise-grade solutions tailored to today’s digital-first business needs.

We’re currently hiring a Level 2 IT Support Technician with a MSP background to provide dedicated, onsite technical support and build strong relationships with one of our key clients. You’ll work alongside a skilled and collaborative team that values initiative, clear communication, and continuous learning.

What You’ll Do:

• Provide remote and onsite support across multiple client environments

• Troubleshoot desktops, laptops, mobile devices, and business apps

• Resolve tickets using RMM and PSA tools; document work clearly

• Manage user accounts via Active Directory and Entra  (Azure AD)

• Escalate complex issues to senior engineers or project teams

• Communicate clearly with clients and manage expectations

What You Bring:

• 1–5 years of IT support experience, ideally in an MSP setting

• Strong troubleshooting skills and a positive, client-first mindset

• Proficiency with Windows Server, AD, M365, basic networking

• Experience with RMM/PSA platforms (e.g., Connect Wise, Datto, Ninja)

• Familiarity with tools like Intune, Duo, Sophos, Sentinel One is a plus

• Self-motivated, organized, and comfortable in fast-paced environments

Why Join Us?

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and Paid Holidays
• Certification and Conference Reimbursement
• Frequent team outings and collaborative company culture
• Opportunity to work on diverse, fast-paced projects that accelerate your growth

Seniority level

• Seniority level Associate

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Information Technology
• Industries
  
  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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