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Service CMDB
Job in
Torrance, Los Angeles County, California, 90504, USA
Listed on 2026-10-07
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Data Analyst
Job Description & How to Apply Below
- 5 years of Service Now experience in the areas of Service Now CMDB
- 5 years of people and client management experience in a consultative environment
- Service Now Product Owner certification is strongly desired
- Analyze and document business requirements related to Configuration Management Database (CMDB) processes, data, and integrations.
- Design and implement CMDB solutions that adhere to industry best practices and align with business objectives.
- Strong understanding of CMDB principles, concepts, and best practices.
- Collaborate with cross-functional teams to define CMDB requirements, data standards, and data models.
- Ability to work independently with minimal guidance and adapt to changing requirements.
- Perform data analysis to identify and resolve data inconsistencies, anomalies, and discrepancies in the CMDB.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Assist in the development of CMDB documentation, including policies, procedures, and user guides.
- Advanced proficiency with user Agile story definition, acceptance criteria writing in addition to facilitating effective refinement sessions.
- Provide technical expertise and guidance to junior CMDB analysts and team members.
- Knowledge of Cloud infrastructure, ITIL principles and IT asset management concepts is a plus.
Job Responsibilities:
- Client/AI Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection.
- Support Integrations, validation, assist in CI matching issues.
- Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
- Data Normalization Operating Systems
- Enabling Change Management to use Impact Analysis
- CSDM expansion support implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.
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