Air Logistics Import Gateway Operations Specialist

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Air Import Gateway Agent is responsible for the timely and cost-effective movement of international air import freight managed by the Air Gateway department, as directed by the Supervisor and/or Manager. This role is responsible for the processing of MAWB consolidations, designated trade lanes, and all aspects of the air import process from flight arrival through cargo recovery, deconsolidation, and final distribution.

The position requires operational experience within the airfreight industry, including but not limited to prior experience with airlines, ground handling agents (GHA), warehousing, customs-related processes, freight forwarding, or Air Import Gateway operations. The Air Import Gateway Agent works closely with carriers, warehouses, customs brokers, truck dispatchers, and operational teams to ensure efficient cargo movement, regulatory compliance, and exceptional customer service.

• Provide excellent customer service and an ongoing commitment to quality and data integrity.
• Prepare, handle, and process documentation required for air import consolidations and shipments.
• Coordinate and collaborate closely with air export departments, overseas offices, warehouse teams, and customs brokerage partners.
• Monitor inbound flight activity and ensure timely cargo recovery and deconsolidation.
• Coordinate delivery appointments and transportation arrangements to facilitate cargo distribution.
• Track and trace shipments; monitor carrier and vendor performance; address and resolve service irregularities.
• Ensure timely processing of arrival notices, import documentation, and customer communications.
• Contribute to maintaining strong relationships with carriers, vendors, customers, and internal stakeholders.
• Maintain compliance standards at all times, including internal policies and procedures, external government regulations, TSA requirements, CBP requirements, and customer requirements.
• Meet key performance indicators (KPIs) to support department, branch, product, and company goals.
• Responsible for daily updating and monitoring of reporting tools and shipment milestones.
• Understand department process flow and continuously identify opportunities to improve efficiency and service levels.
• Support pricing and commercial teams with import-related rate quotes and operational guidance.
• Perform other duties as assigned.

• Excellent communication skills (verbal and written); communicates clearly and concisely to achieve positive results.
• Effective interpersonal skills, including demonstrated ability to listen, comprehend, and collaborate across teams.
• Proactive with strong planning, organizational, and time-management skills.
• Ability to be profit-conscious and support operational efficiency goals.
• Ability to work independently as well as part of a team environment.
• Ability to establish priorities and manage multiple tasks simultaneously.
• Ability to work effectively under demanding deadlines in a fast-paced environment.
• Must be detail-oriented, thorough, and accurate, with strong analytical and problem-solving skills.
• Proficient computer skills, including data entry, email, internet applications, Microsoft Excel, Word, and operational systems.
• Solid knowledge of air import procedures, documentation, customs processes, and shipment flow is…