Air Logistics Export Customer Care Specialist

It’s more than a job

As a member of the Freight Forwarding team Kuehne Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers’ promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne Nagel, our contribution counts in more ways than we imagine.

Are you an experienced Air Export professional who thrives on delivering exceptional customer service and managing complex international shipments? Join Kuehne Nagel’s growing Air Logistics team and play a key role supporting strategic healthcare and life sciences customers in one of our fastest-growing business segments.

We are seeking a customer-focused logistics professional who can own export shipments from start to finish while building strong customer relationships and ensuring operational excellence.

How you create impact

As the primary point of contact for your assigned customers, you’ll take ownership of their experience and help drive customer satisfaction, retention, and growth.

• Manage air export shipments from booking through final departure
• Serve as the trusted advisor and operational contact for customers
• Ensure compliance with export regulations, AES filing requirements, and TSA standards
• Monitor shipment progress and proactively communicate updates or exceptions
• Resolve customer inquiries, complaints, and shipment escalations with urgency and professionalism
• Prepare and review export documentation for accuracy and compliance
• Support customer onboarding and implementation activities
• Provide spot quotations and identify opportunities to grow customer business
• Collaborate with Operations, Pricing, Sales, Revenue Care, and Customer Implementation teams
• Maintain customer profiles, rates, credit information, and shipment records
• Drive customer retention while supporting profitable growth initiatives

What we would like you to bring

• Experience managing international air export shipments
• Strong understanding of export documentation and compliance requirements
• Knowledge of AES filings and export regulations
• Familiarity with TSA and air cargo security requirements
• Customer-facing logistics, freight forwarding, or supply chain experience
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with transportation systems and Microsoft Office applications

• Healthcare, pharmaceutical, life sciences, or medical device logistics experience
• Freight forwarding background within Air Logistics
• Experience handling customer escalations and critical shipment exceptions
• Knowledge of Cargo Wise or similar transportation management systems
• Commercial mindset with the ability to identify growth opportunities within customer accounts

What’s in it for you

At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage for this role is between 28.00 and 32.50. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.…