Retail Optician

Customer Service Specialist / Optician

JINS Eyewear is looking for enthusiastic and motivated individuals to become a core member of our store in Del Amo Mall, Torrance, CA.

Founded in 2001, JINS is a Japan‑based eyeglass retailer that has become a leader in the domestic eyewear industry and has expanded internationally to over 800 stores worldwide.

Location:

Del Amo Mall, Torrance, CA

Start date:

Immediate

Employment type:

Full‑time
Pay: $21.00 – $25.00 per hour

Work location:

In person

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism.
• Address customer needs in a prompt and friendly manner while actively seeking to understand their concerns, requests, and expectations.
• Handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, taking initiative to find appropriate resolutions.
• Ensure speed, efficiency, and accuracy in creating eyewear products.
• Foster a warm, vibrant, and friendly atmosphere as a supportive and compassionate team member.
• Actively participate in store staff meetings to improve customer service, store operations, and sales goals.
• Provide appropriate training and support to less experienced team members and lead by example.
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
• Build team commitment to high standards of service, exceeding customer expectations, and lead by example.
• Conduct eye exams efficiently, accurately, and with attention to detail.

• High school diploma or equivalent (G.E.D.).
• ABO Certification preferred.
• One year of retail experience.
• Availability to work a flexible schedule, including nights, weekends, and holidays, and open/close the store as needed.
• Strong verbal and written communication skills, with strong relationship‑building abilities.
• Ability to adjust priorities and manage time wisely in a fast‑paced environment.
• Ability to remain on your feet most of the day, moving on the sales floor or stock room.

• Health, dental, and vision insurance.
• Paid time off and paid sick leave.
• Free eyewear and friends & family discounts.
• Team outings every month.
• Commuter reimbursement.
• 401(k) plan.
• Employee assistance program.
• Employee discount.
• Flexible schedule.
• Paid time off.
• Parental leave.
• Vision insurance.

JINS Eyewear US, Inc. is an equal opportunity employer and does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, place of birth, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, transgender status, age, religious creed, physical or mental disability, medical condition, genetic information, AIDS/HIV status, height, weight, marital or domestic partnership status, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, and benefits.