Store Protection Specialist

Join to apply for the Store Protection Specialist role at Ross Stores, Inc.

The role is an integral part of Ross Stores’ growing loss prevention team, where you’ll provide a visible presence at the store entrances and exits, mitigate theft and fraud, and ensure a safe and secure environment for associates and customers.

Benefits & culture

• Win together: a culture of collaboration, ownership and a strong reward for learning and growth.
• Career growth opportunities through Ross’s advanced development programs.
• Diversity, Equity, Inclusion & community commitment.

General Purpose

• Provide a visible “command” presence at store entrances/exits while walking the sales floor, deterring theft and ensuring safety.
• Partner with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage.
• Represent Ross treasure with a professional appearance and brand standards.

Essential Functions Maintaining Safe & Secure Environment

• Practice safe behaviors and assist Store Leadership in maintaining a safe environment for associates and customers.
• Provide visible "command" presence, including greetings with eye contact and monitoring for safety issues.
• Remove clutter and keep emergency exit egress clear.

Developing Great Teams & Partnerships

• Provide great customer service by greeting customers, making eye contact, smiling and answering questions in a friendly manner.
• Treat all customers and associates with respect and professionalism.
• Recognize associates using company recognition programs.
• Regularly involve with internal and external partners (calls, meetings, education, recognition, etc).
• Other duties as assigned to support Loss Prevention initiatives.

Mitigating Theft & Fraud

• Monitor entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gather theft indicators and communicate to Store Leadership and Loss Prevention Leadership.
• Adhere to company policy for external theft response.
• Execute all best practices and maximize productivity.

Minimizing Operational Shortage

• Increase store awareness on effective processes to minimize operational shortage.
• Train and educate associates on shortage reduction initiatives.
• Observe and validate proper checkout procedures for customers and associates.

Competencies

• Manage work processes
• Business acumen
• Plan, align & prioritize
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability & execution

Qualifications & Special Skills

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict.
• Comply with all applicable federal and state laws and regulations for security positions.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another.
• Must be able to regularly bend, stoop, or crouch.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental…