Front Desk Coordinator

Join to apply for the Front Desk Coordinator I role at GI Alliance

Connecticut GI, a division of GI Alliance, is seeking a full‑time Front Desk Coordinator to join our Torrington Care Center. We are the largest gastroenterology practice in Connecticut with 31 Care Centers and are still growing. Our employees are the foundation of our practice, and we are proud to have been named a TOP WORKPLACE eight times. We work collaboratively with clinicians and advanced practitioners to provide compassionate care, and we look for team members who embody this vision.

• Selected as a Top Workplace 8 times
• Competitive Pay
• Very fast‑growing practice

• Provide a remarkable patient experience: schedule office visits, confirm appointments, update patient insurance and demographic information, answer incoming calls, and document using Epic EMR.
• Compose, process, and follow up on electronic voice mail messages and alerts accurately.
• Answer quick questions that are appropriate for administrative staff using the EMR.
• Process insurance authorizations when required.
• Monitor provider schedules, note and correct errors as appropriate.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills.
• Exceptional interpersonal and customer service skills – 3+ years of professional experience.
• Prior front‑desk experience in a medical setting.
• Experience with an EMR system is ideal;
  Epic experience is a plus.

Job Type: Full‑time

Salary: From $18.00 per hour, depending on experience

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Monday to Friday
• 8:00 am – 5:00 pm

• High school diploma or GED – required

• Microsoft Office: 3 years – required
• Customer Service: 3 years – required
• EMR systems: 1 year – preferred

Work Location: In‑person

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn and use other computer programs including Microsoft Excel, e‑mail, Internet, and PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

All job offers are contingent on the successful completion of a pre‑employment criminal history check.

NOTE:

ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran