Customer Service Representative II

Customer Service Representative II at Torrington Savings Bank

Process various Customer Service transactions accurately and efficiently while servicing customers in a friendly and professional manner. Provide excellent customer service by executing branch operations and customer service functions.

• Accurately process various teller transactions, including but not limited to deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer’s Checks, redeem US Savings Bonds.
• Answer basic customer queries.
• Handle cash and run/balance a cashbox.
• Use TCR (Cash Recycler).
• Assist in achieving Branch goals through sales, referrals, and retention of account relationships and excellent customer service.
• Identify customer needs and effectively sell and cross‑sell products and services through communicating ideas, suggestions and solutions.
• Open basic deposit accounts.
• Comply with all regulatory requirements, including accurate completion of CTR’s.
• Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan.
• Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.).
• Comply with established policies, procedures and work ethics.
• Balance Vault & ATM.
• May be assigned as the Branch Operations designee.
• Perform other duties as assigned.

• At least one year Retail Banking experience.
• Knowledge of Branch Operations preferred.
• Effective listener and communicator.
• Ability to problem‑solve.
• Ability to handle money and recall details of transaction services.
• Ability to precisely follow policies and procedures and seek out assistance as needed.

• Customer Focus
• Results Oriented
• Adaptability
• Collaboration
• Communication
• Composure
• Innovation
• Self‑Development

Busy office environment, with moderate noise: computers, printers, phones, and light traffic. Must be able to focus and not be easily distracted. Must be able to sit for at least 70% of the workday. Movement is required between workstations, offices, vaults, lobby, etc. Must be able to see computer screen and read documents. Ability to lift 10 lbs. Ability to multitask.

Ability to travel to other Bank offices and branches, offsite meetings, company related functions, etc. with short notices.

General office equipment:
Computer, Telephone, Mobile devices, Scanner.

Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position.

Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:

• Remaining alert to and reporting malicious or suspected malicious email.
• Participating in training opportunities to ensure continued protection of customer data.
• Providing feedback where possible to help improve the Bank’s security culture.

Responsible for maintaining confidentiality of all sensitive information.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non‑discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Torrington Savings Bank participates in e‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V

Torrington Savings Bank is a drug free workplace.