Assistant Branch Manager

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Assists in the daily sales and service operations of the branch. The Assistant Branch Manager can perform all operational, sales and service activities with minimal supervision and coach junior employees as needed. Capable of performing all customer service functions to properly service present and potential customers while contributing to branch sales goals.

• Assist the Branch Manager in ensuring proper operations and maintenance of the branch.
• Provide exemplary customer service.
• Significantly contribute to branch goal achievement through sales, referrals and retention of account relationships and excellent customer service.
• Ensure adherence to established policies, procedures and work ethics.
• Assign work, provide training and guidance to employees as needed.
• Open and close the branch as required.
• Accurately process all daily branch work in a timely manner.
• Maintain vault and other branch assets properly.
• Work at a desk or teller line depending on branch need.
• Accurately process various customer service transactions: savings accounts, checking accounts, CDs, IRA requests.
• Take applications for Home Equity Loans/Lines of Credit and HELOC closings (must have NMLS# in good standing).
• Act as branch manager in their absence.
• Assume additional responsibilities as requested by the Branch Manager, including resolving routine personnel issues.

• Pre-requisites:
  Successful completion of CSR III requirements or equivalent work experience (4–5 years in a customer service/sales role).
• Acceptable performance with CSR III transactions, variances, attendance/punctuality.

• General computer skills.
• Strong organization.
• Accurate cash handling/balancing.
• Requirement to keep customer and bank proprietary information confidential.

• Customer Focus
• Results Oriented
• Adaptability
• Collaboration
• Communication
• Composure
• Innovation
• Self-Development

Busy office environment with moderate noise (computers, printers, phones and light traffic). Must be able to focus, sit for at least 70% of the workday. Some movement required to retrieve files. Must be able to see computer screen and read documents. Ability to lift 10 lbs.

General office equipment: computer, telephone, mobile devices, scanner.

Satisfactorily complete all required compliance training and comply with all regulations relevant to the position.

• Remain alert to and report malicious or suspected malicious email.
• Participate in training opportunities to ensure continued protection of customer data.
• Provide feedback where possible to help improve the bank’s security culture.
• Maintain confidentiality of all sensitive information.

Mid‑Senior level

Full‑time

Finance and Sales;
Banking