Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block

Our Company

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll leverage your people management experience and passion for helping people to lead customer-centric teams and accelerate seasonal tax business. You will be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.

Schedule:

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work.

• Lead and develop associates across three tax offices; provide guidance and coaching to deliver exceptional client experiences.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center.
• Build an engaging team environment across offices through training and coaching; recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in relevant industries (retail, restaurant, banking, or similar).
• Ability to execute growth plans and foster a growth-oriented culture.
• Strong decision-making, judgment, and ability to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• People management experience with a track record of growing and developing associates.
• Aptitude for executing growth plans and leading a growth culture.
• Strong decision-making and judgment in a fast-paced environment with minimal supervision.
• Interpersonal and communication skills with a client-centric mindset.
• Computer proficiency with MS Office.
• Formal education as noted above.
• Successful completion of required tax-related assessments or courses.

H&R Block is committed to the total well-being of our people. Our benefit offerings support health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support available to you and your…