Automotive Service Manager

Northwest Hills Chrysler Dodge Jeep Ram (CDJR) – Torrington, CT
Full-Time | Management Position

Northwest Hills Chrysler Dodge Jeep Ram, part of the Sullivan Automotive Group
, is looking for an experienced Automotive Service Manager to lead our Service Department in Torrington, Connecticut.

Sullivan Automotive Group is a family-owned and operated dealership group serving Connecticut for three generations
. We believe in taking care of our employees, building long-term customer relationships, and providing our teams with the tools and facilities they need to succeed.

This is a great opportunity for an experienced service professional who is ready to lead a strong department and become an important part of our management team.

As Service Manager, you will be responsible for the overall performance and day-to-day operation of the Service Department, with a focus on customer satisfaction, employee development, productivity and profitability.

Key responsibilities include:

• Lead and manage service advisors, technicians and support staff
• Maintain a high level of customer satisfaction and customer retention
• Recruit, train, coach and develop Service Department employees
• Monitor technician productivity, efficiency and shop workflow
• Drive department sales and profitability while maintaining excellent customer service
• Manage warranty processes and ensure compliance with manufacturer requirements
• Maintain proper staffing levels and effective scheduling
• Work closely with Parts, Sales and dealership management
• Ensure dealership and manufacturer policies and procedures are followed
• Build a positive, professional and accountable team culture

• Previous automotive service management experience is required
• Chrysler, Dodge, Jeep and Ram experience is a strong plus
• Strong leadership and people-management skills
• Excellent customer service and communication skills
• Solid understanding of dealership service operations and financial performance
• Ability to motivate a team and hold employees accountable
• Organized, professional and results-oriented
• Valid driver's license

Our Service Department operates from a newly renovated facility designed to provide an excellent environment for both our customers and employees, including:

• Air-conditioned service shop
• Enclosed, climate-controlled customer service drive/drop-off area
• Modern dealership facilities and equipment
• Strong support from an established, family-owned dealer group

We offer a competitive compensation and benefits package, including:

• Paid Time Off
• Paid Sick Time
• Health Care Benefits
• Company Demo
• 401(k) with Profit Sharing
• Full-time, year-round position
• Long-term career opportunity with an established automotive group

We're not a large corporate dealer group where you're just another employee. We're a three-generation, family-owned Connecticut automotive organization that values our people and believes that strong managers are critical to our success.

If you're an experienced automotive service leader looking for a dealership where you can make an impact, build a team and grow your career, we'd like to talk with you.

Northwest Hills Chrysler Dodge Jeep Ram / Sullivan Automotive Group is an Equal Opportunity Employer.