Shelter Manager

Position Type:
Full Time, Exempt

Schedule:

Monday-Friday, 8:30am-4:30pm*

Location:

On-Site, Shelter Location, Torrington, CT

Salary Range: $57,000-$65,000 annually, based on qualifications and experience

The Shelter Manager is responsible for the overall management and coordination of the Shelter and Transitional Living Program (TLP). This role supervises the Assistant Shelter Manager, shelter advocates, and other assigned staff; oversees staffing and scheduling and ensures the delivery of high-quality support to victims/survivors while providing direct client support as needed. The Shelter Manager also participates in the agency’s backup rotation schedule to help maintain 24/7 services during evenings, weekends, and holidays.

Responsibilities:

• Directly supervise the Assistant Shelter Manager, shelter advocates, TLP advocate, and other assigned staff
• Provide regular supervision, coaching, guidance, and performance feedback to assigned staff.
• Conduct employee performance evaluations and work with the Program Director and Human Resources regarding employee performance concerns, corrective action, attendance, and other employee relations matters as appropriate.
• Ensure Shelter and TLP staff receive required orientation, training, ongoing coaching, and support necessary to successfully perform their positions.
• Supervise and collaborate with the Assistant Shelter Manager regarding daily Shelter operations and delegate appropriate supervisory and operational responsibilities.
• Oversee case management and client services provided by shelter staff and provide guidance regarding complex or significant client situations. Assure policies, procedures, protocols and file compliance are being met in accordance with SBAP, CCADV, DSS and other funder contracts.
• Provide direct shelter services and crisis line coverage as needed.
• Maintain statistics/records in database as required. Complete or contribute to quarterly and annual reports as required.
• Oversee Shelter documentation and EmpowerDB compliance, ensuring entries are accurate, complete, and timely.
• Assist with shelter cleaning.
• Provide coverage on crisis line as needed.
• Provide backup coverage to advocates providing primary crisis line and shelter coverage.
• Supervise/coordinate Shelter and TLP maintenance walkthroughs.
• Oversee Shelter facility operations and work with the Assistant Shelter Manager to ensure the Shelter remains safe, clean, welcoming, and well maintained.
• Oversee TLP program and facility concerns and ensure identified needs are appropriately addressed.
• Communicate significant facility, safety, staffing, client, or program concerns to the Program Director.
• Assist with maintaining required statistics, records, and reports to support program compliance and monitoring
• Oversee and ensure required Shelter house meetings, fire drills, safety inspections, maintenance walkthroughs, and other operational requirements are completed and appropriately documented.
• In the absence of the Program Manager, serve as the primary point of contact for the Counseling/Advocacy Center Advocates and provide guidance and support with day-to-day client services and operational needs.
• Assist with co-facilitating shelter and community support groups as needed.
• Maintain DV/SA certification through required trainings and attend all mandatory meetings.
• Comply with Agency policies, confidentiality requirements, professional boundaries, and applicable program standards Perform other related duties as assigned to further the mission of the Agency.

Qualifications:

• Bachelor’s Degree or relevant management experience of 3+ years as may have been gained through college courses and relevant training, employment or volunteer experience
• Minimum of three (3) years of supervisory or management…