Account Representative

About The Role

The New Accounts Representative will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and accurately.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

• Opens Basic New Account Types - Single Party, Multiple Party, POD, POA, Minor and Foreign Individual Accounts
• Opens Advanced New Account Types - CD's, Safe Deposit Box, Health Savings, Medical Savings, Trusts, Estates, Conservatorships, Rep Payee, and VA Benefit Accounts
• Opens Business New Account Types - Sole Proprietorship, LLC, Corporations, Partnerships, Org/Lodge/Associations, IOLTA, Girl Scout Accounts, CD and Safe Deposit Boxes for businesses
• Completes Name Changes
• Adds and Removes Relationships on Business Accounts
• Removes Relationships on Personal Accounts due to Death
• Adding Relationships to Personal Accounts
• Opens IRA's and understands plan types, proper forms, and what to look for
• Completes Domestic Wire requests
• Completes Foreign Wire requests
• Has ability to scan and work documents using Synergy Capture and ability to view documents using Synergy User Client
• Completes the following documents using Streamline:
  Deposit Closed Account Document, Customer Information Change Card, Change of Address Form, Affidavit of Unauthorized/Improper ACH, Affidavit of Alteration, Unauthorized RCC Affidavit, Stop Payments, Automatic Funds Transfers, and builds ATM/Debit Cards
• Has ability to order checks through Harland Clarke
• Knows how and when to place a hold on a check
• Has ability to print ATM/Debit cards in Card Wizard
• Has ability to balance and post ATM/Debit cards via Card Wizard
• Knows how to change debit card status from "Active" to "Hot Card" or "Warm Card"
• Knowledge of Health Savings and Medical Savings Accounts, Certificates of Deposit, Business E-banking, and Cash Management
• Properly fills out Fraud & Non-Fraud Debit Card Disputes and ATM Disputes
• Successfully uses Haberfeld brochure to select the right account type for customers
• Knows how to use and find information in Silverlake, Vertex, Net Teller, and Passport
• Knows where all logs can be found in the branch and what each log is used for
• Knows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA
• Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit
• Knows proper process and what is needed to let a customer into a Safe Deposit Box
• Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation
• Knows when dual control is necessary and demonstrates dual control appropriately from start to finish
• Knows the proper process for working with a dormant/escheat account
• Knows how to properly /Verify customers
• Reads Account and Customer Alert Messages every time and understands the importance of doing so
• Regular and predictable attendance in order to accomplish, among other things, inperson contact with customers

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of First State Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Represent First State Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy.
• Complete required bank and OnCourse training courses within assigned time frame(s).
• Back up teller as needed.
• Additional duties as requested or assigned.

• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes…