Crisis and Resilience Caseworker

We want people who are passionate about reducing poverty and building stronger communities, having a role with purpose and being part of a dedicated team.

This role will provide support to vulnerable and distressed clients and you will need to approach all tasks with empathy and patience, empowering individuals with the knowledge needed to make informed decisions as they navigate their way through their toughest moments.

You will master the benefits system and become skilled in filling in disability benefit forms such as Personal Independence Payment, the Capability for Work Questionnaire, Attendance Allowance, unlocking vital funding for families and negotiating with third parties on behalf of your clients.

You will connect clients with local partner services and track their progress over time to ensure they thrive. As a caseworker, you will carry a caseload and assist clients over a period of months to help build long-term resilience to financial shocks.

You will deliver vital face-to-face support at local Citizens Advice offices and community venues. You will also be part of the county-wide CRF caseworker team, taking remote referrals from other Citizens Advice areas around Devon.

Ideally, you will already have experience in generalist advice but this is not essential as full training will be given and we are committed to the training and development of all our staff. We provide accredited, nationally recognised training that is a fantastic career development opportunity for those looking for a new challenge.

Working with the CRF team, you will build a knowledge of services available to clients to support them, make appropriate referrals and follow up with clients on their progress.

You will be based within and employed by Citizens Advice South Hams, as part of the wider Citizens Advice Devon CRF project. The role requires face to face client support within existing Citizens Advice South Hams and partner outreach services across the district.

Citizens Advice South Hams operates strictly as an Equal Opportunities and a Real Living Wage accredited employer. We actively encourage applications from all backgrounds, and all candidates are assessed solely on their skills, qualifications, and merit.

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