NPI Product Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll DoIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities:

Gain a systems engineering level knowledge of highly sophisticated, groundbreaking wafer inspection systems. Including the image processing servers, wafer stage, vibration isolation, motion control, opto-mechanical and Automated Wafer handling subject areas

Support external and internal customers in the operation, installation, upgrade, diagnosis, repair and application of systems

Respond to situations where first-line support has failed to resolve problems by providing written plans of action by e-mail or hands-on assistance at customer sites in the Asia, USA and Europe Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations

Implement and supervise progress of the NPI/Sustaining work tasks. This will include Diagnostic improvements, software feature requirements development, training plans and documentation planning and contribution

Work closely with Engineering teams, attending concept and design reviews to provide feedback on serviceability of new designs and potential improvements

Drive small projects in matrix environment

Minimum Qualifications Bachelor's Degree in Engineering, Physics, IT/Software/Networking, Electronics, Optics, Mechanical, Software or related technical field and two (2) years of proven experience

Hands-on experience building, operating, and solving problems for KLA Inspection systems

Knowledge of servers, electrical and mechanical systems, and/or motion control

Person who will thrive in this job is interested in technology, human factors, business, driving improvements, and enjoys communicating and building working relationships

Knowledge or experience with industry standard problem solving methodologies and models

Results oriented, looking for challenges, and driven to excel

Quick grasp of technical information

Motivated by helping others succeed, enjoys instructing, fixing, working with groups of people, and explaining sophisticated…