Loan Servicing Manager

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30+ days ago Requisition

Salary Range: $77,000.00 To $85,000.00 Annually

The Loan Servicing Manager is responsible for leading the daily operations of the credit union’s loan servicing function, ensuring that consumer, real estate, and other applicable loan portfolios are serviced accurately, efficiently, and in compliance with credit union policies, procedures, and federal and state regulatory requirements. This role provides leadership to loan servicing staff, supports exceptional member service, safeguards loan file integrity, oversees payment processing and account maintenance, and partners with lending, collections, compliance, accounting, and branch teams to support the full life cycle of the loan portfolio.

• Reports To: Vice President of Lending, Director of Loan Operations, or designated senior leader
• Supervisory Responsibility: Yes
• FLSA Classification: Exempt
• Work Schedule: Full-time; may require occasional extended hours based on business needs

• Manage the daily loan servicing operations for consumer loans, auto loans, credit cards, mortgages, home equity loans, and other loan products offered by the credit union.
• Oversee loan payment processing, payoff requests, account maintenance, loan boarding, escrow administration, insurance tracking, title processing, collateral documentation, and lien release activities.
• Ensure loan servicing activities are completed accurately, timely, and in accordance with internal policies, member service standards, investor or vendor requirements, and applicable laws and regulations.
• Supervise, train, coach, and evaluate loan servicing staff; assign work, monitor productivity, and promote accountability, teamwork, and professional growth.
• Serve as an escalation point for complex member inquiries, loan servicing issues, payment discrepancies, account corrections, and loan documentation concerns.
• Partner with lending, collections, compliance, accounting, branch operations, and third-party vendors to resolve servicing matters and improve workflow efficiency.
• Monitor loan servicing reports, exceptions, ticklers, and quality control findings to ensure timely follow-up and resolution.
• Maintain accurate loan records and ensure required documentation is retained in accordance with credit union policy and regulatory requirements.
• Support audit, compliance, and examination requests by providing documentation, reports, explanations, and corrective action follow-up as needed.
• Identify process improvement opportunities, recommend solutions, and assist with implementation of technology, automation, and procedural enhancements.

• Associate degree in business, finance, accounting, or a related field, or equivalent combination of education and relevant experience.
• Minimum of five years of loan servicing, lending operations, consumer lending, real estate lending, or related financial institution experience.
• Minimum of two years of supervisory, team lead, or management experience preferred.
• Strong understanding of loan servicing practices, loan documentation, payment processing, collateral tracking, payoff processing, and account maintenance.
• Working knowledge of applicable lending and servicing regulations, including consumer protection, privacy, fair lending, credit reporting, lien perfection, and record retention requirements.
• Strong leadership, problem-solving, communication, organization, and member service skills.
• Ability to manage competing priorities, meet deadlines, analyze reports, resolve…