Reception Coordinator - Part Time

RECEPTION COORDINATOR - PART TIME - DAY

Location: Hackensack University Medical Center, Totowa, New Jersey

Requisition #: |
Shift: Day |
Status: Part‑time with Benefits

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Together we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.

The Reception Coordinator welcomes all guests and coordinates the flow of patients.

• Acts as a liaison for centralized complaints and utilizes innovative and analytical skills for problem solving and notifies appropriate supervisor or manager of issues as they arise to assure patient satisfaction.
• Refers patients, patients’ families and visitors to appropriate services and resources.
• Oversees the reception area and coordinates initial patient flow.
• Coordinates additions to daily schedule and notifies appropriate areas/personnel within the department.
• Triages patients to the appropriate areas, directs patients to exam rooms and escorts to exam rooms.
• Answers phones and directs calls to proper department or personnel.
• Lifts a minimum of 2 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 8 hours a day.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Previous clerical and reception experience.

Minimum rate of $19.33 per hour. The posted rate is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.

• Labor Market Data:
  Compensation is benchmarked against market data to ensure competitiveness.
• Experience:
  
  Years of relevant work experience.
• Education and
  
  Certifications:
  
  Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills:
  
  Demonstrated proficiency in relevant skills and competencies.
• Geographic
  
  Location:
  
  Cost of living and market rates for the specific location.
• Internal Equity:
  Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding:
  Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Hackensack Meridian Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.