Information Technology Support Specialist

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

Join our North American IT Infrastructure team as an IT Technical Support Specialist at our Totowa, New Jersey facility. In this full-time, onsite role, you will support daily IT operations across warehouse, distribution, and corporate environments. You will provide first- and second-level support for hardware, software, network connectivity, and end-user technology. This includes troubleshooting Microsoft Windows and Microsoft 365, supporting desktops and laptops, assisting with Cisco wireless connectivity, maintaining printers and Zebra RF handheld devices, and escalating complex infrastructure issues when needed.

We welcome candidates with relevant technical knowledge, effective troubleshooting skills, and an interest in continued learning. Candidates who enjoy hands‑on technical support, collaborative problem-solving, and working directly with end users within established service desk SLAs are encouraged to apply. The role offers opportunities to develop technical skills, gain exposure to enterprise IT infrastructure, and advance professionally within the North American IT organization.

• Provide timely, accurate, and courteous helpdesk support, keeping users informed throughout the resolution process.
• Troubleshoot and resolve issues involving desktops, laptops, network connectivity, related equipment, and the operational technology (IT/OT) environment to support reliable day‑to‑day operations.
• Partner with the Global Service Delivery team by providing hands‑on support for local testing and troubleshooting.
• Keep knowledge base content and technical documentation current, clear, and accessible.
• Recommend practical ways to improve efficiency, streamline support processes, and create a better user experience.
• Contribute to service improvement initiatives and help the team adopt consistent best practices.
• Provide backup support for colleagues during absences and holidays to help maintain consistent service.
• Coordinate IT administrative activities, including procurement, SAP ordering, inventory control, and license management, while delegating tasks when appropriate to support accuracy and efficiency.
• Support global, regional, and local projects in line with Corbion agreements and applicable governance requirements, contributing to project activities as needed.
• Provide responsive and confidential support to teams with specialized needs, including the Board, VIPs, and HR.
• Manage support tickets in TOPdesk or a similar IT service management tool, documenting updates accurately, following up promptly, and prioritizing the needs of the business.
• Apply and reinforce global security policies, helping assigned sites follow applicable security standards, procedures, and regulatory requirements.
• Collaborate with regional colleagues to identify opportunities to standardize services, share knowledge, and improve support across locations.

We are seeking candidates who bring a combination of the following qualifications, skills, and experience:

• Associates degree or technical training, preferred
• 3-years of experience in a service desk role, preferred
• ITIL Foundation and Cisco CCNA certifications are preferred
• Experience with Microsoft tools such as Azure, Intune, Windows client, O365
• Effective time management and prioritization skills
• Ability to plan and execute implementations in a structured manner
• Functional experience within the relevant IT domain
• Motivation to acquire expertise in enterprise-level platforms such as server virtualization, Veeam Backups, and advanced Cisco controller‑based wireless infrastructure.
• Certification or formal training related…