Licensed Optician - Totowa, NJ
Listed on 2026-01-12
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Licensed Optician - Totowa, NJ
Posted 4 days ago. Be among the first 25 applicants.
Benefits / Incentive InformationLens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the‑art technology with a truly personal approach to eye care.
Requisition : 911886
Store #: 001116 Lens Crafters
Position: Full-Time
We’re committed to taking care of you so you can bring the best quality experience to our patients and customers. Lens Crafters is part of Essilor Luxottica, a global leader in design, manufacture and distribution of world‑class vision care products.
MajorDuties & Responsibilities
- Welcome all customers and set expectations.
- Custom fit glasses and precisely place prescription in lenses.
- Act as a leader in optical acumen.
- Take and record measurements; accurately adjust/fit eyewear with attention to detail.
- Assist team with complex product needs and prescriptions.
- Use technology accurately despite time pressure, maintaining exceptional product knowledge.
- Proactively explore root cause of issues, forward‑thinking, ensuring customers are satisfied and expectations exceeded.
- Multi‑task, prioritize and manage time with competing priorities.
- Strive to achieve exceptional results on brand KPIs and competencies.
- Take pride in store appearance, help keep it clean, attractive and organized.
- Inform management of safety opportunities; demonstrate safe work practices.
- Resourceful, self‑motivated, committed to continual learning and improvement.
- Adhere to company policies and procedures, including discounts, promotions and inventory management.
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer‑service skills: communicator, listener, and team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills – ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embrace new technology and change.
- Previous customer service and retail experience.
Pay Range: $28.66 - $38.27 per hour.
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. You may also be offered a competitive bonus and/or commission plan.
Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the U.S. receive preference in accordance with Tribal Law.
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