Service Technician

Essential Functions

Install and/or Repair Dental Equipment:

• Safely remove, modify, repair, and install on all core dental equipment with minimal supervision
• Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage
• Maintain all service records timely and accurately
• Ensures safe transportation and delivery of product to customer location
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed
• Perform other duties as assigned

• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

• Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

• High school diploma or equivalent and 1+ years of related experience in carpentry/plumbing/heating/electricity/electronics
• Mechanical aptitude
• Possesses strong work ethic and takes ownership of both company and customers goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Ability to thrive in an independent role
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
• Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable
• Excellent organization and problem-solving skills
• Knowledge of Microsoft Outlook, Excel and Teams is helpful

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours

$27.12 - $33.17/hr