Fire and Security Technical Support Manager

TITLE: Technical Support Manager , Academy & Technical Upskilling

Location: Near Southampton (with occasional travel to Swindon, Peterborough, Sheffield)
Salary: £52,000 basic + 22 days holiday + company vehicle

Industry: Fire & Security / Technical Services

ABOUT

Our client, a growing fire and security solutions provider, is seeking a Technical Support Manager to support their internal Academy program. This role is responsible for coaching, upskilling, and developing technicians through a 7-month structured training program. The position combines classroom-based training with on-site support, and occasional overnight stays may be required depending on the training schedule.

Benefits Fire and Security, Technical Support Manager

• Competitive salary up to £52,000 basic

• Professional development

• Opportunity to work across fire, EML, extinguishers, intruder, access control, and CCTV systems

• Flexible working patterns and occasional overnight travel

• Be part of a small, high-performing team

Responsibilities - Fire and Security, Technical Support Manager your role will include:

• Delivering Academy training sessions, both classroom-based and on-site

• Supporting technicians to gain qualifications and improve performance

• Monitoring progress, assessing skills, and providing feedback

• Maintaining training records and content

• Assisting field engineers when required and supporting site visits

Requirements - Fire and Security, Technical Support Manager

• Previous experience in technical roles (senior engineer considered) within fire, security, or related industries

• Knowledge of fire, EML, extinguishers, intruder, access control, and CCTV systems

• Strong IT and networking skills

• Self-motivated, organised, and performance-driven

• Willingness to travel occasionally and stay overnight if required

Desirable:
Academy/trainer experience, technical certifications, and staff development experience

Why Join?

This is a fantastic opportunity to join a respected company, supporting a structured Academy program, developing technicians, and working in a high-performing, collaborative environment with career growth and professional development.

Apply Now!

If you re an experienced Technical Support Manager or Senior Engineer based near Southampton, this role offers strong earning potential, hands-on leadership, and the chance to make a tangible impact on trainee and technician development.

Technical Support Manager, Academy Trainer, Fire Systems, EML, Extinguishers, Intruder Alarms, Access Control, CCTV, Senior Engineer, On-site Training, Classroom Training, Technical Upskilling, Performance Management, Networking, IT Skills