Ticketing Manager

Ticketing Manager

Final date to receive applications: 16 March 2026

Department: Revenue

Employment Type: Permanent - Full Time

Location: Silverstone

Our Commercial department is full of go-getters, and we're racing ahead with our longer-term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team.

And there has never been a more exciting time to join as we accelerate into the future.

Supporting the planning, configuration and delivery of all ticketing elements across Silverstone events. Contributing to the development and implementation of an efficient and secure ticketing operation through effective inventory management, accurate system configuration, optimised product and pricing structures, robust reporting, and a streamlined ticket distribution process. Ensuring the optimal use of ticketing systems to enhance the customer journey, maximise revenue opportunities, and support the successful execution of all events operations.

• Develop and manage the product mix and ticketing structure for each event on sale, work collaboratively with key internal departments to ensure accuracy, commercial optimisation and alignment with event objectives, whilst ensuring key timelines are met.
• Ensure the ticketing system is accurately configured, secure and fully prepared for each event, with all products, pricing and capacities correctly set up.
• Sales Performance Monitoring. Monitor sales channel performance to ensure smooth customer purchase journeys, proactively identifying and resolving broken paths or issues that could cause lost revenue and affect customer satisfaction.
• Lead inventory management across all Silverstone circuit events, including tickets, hospitality products, parking, accommodation, and other event-related extras. maximising utilisation and ensuring all operational and commercial requirements are met. Adjusting allocations and product availability as required to maximise revenue and customer satisfaction.
• Support in providing reporting, analysis and strategic management of ticketing and sales data. Providing regular updates on event ticket performance, demand trends and inventory usage to internal teams.
• Contribute to optimise pricing, promotions, and segmentation in collaboration with commercial leadership.
• Ensure high standards of data accuracy, compliance and operational integrity across all ticketing activities.
• Acting as the escalation and approval point for the wider ticketing team on all ticketing queries and requests. Supporting Ticketing Coordinator’s in managing all internal and external ticketing requests. Ensuring efficiency and maintaining strong working relationships with key clients, accounts and stakeholders (executive teams, agents, coach companies, promoters, F1 teams, retail and event ticketing partners).
• Supporting Ticketing Coordinators' in ticket distribution for all events and develop improved processes to increase efficiency and operational accuracy.
• Lead Financial reconciliation, providing information, clarification and support on all ticketing-related financial queries to our finance team.
• Work on-site at events including weekends and evenings when required, overseeing operations.
• Act as a customer care champion, resolving complex enquiries and complaints while protecting future business.
• Continuously seeking opportunities to maximize the use of the technology to provide the best customer experience whilst minimizing the use of manual processes where possible. Conduct benchmarking, research and analysis to inform best practice and future improvements.

• Personally, champion the Silverstone values and behaviours.
• Create a positive, proactive culture and environment within the department.
• Regular communication and feedback with key stakeholders
• Establish good working…