IT Support Technician

Job Title:

IT Support Technician - First Line

Location:

Towcester

Salary: £26,227.5 per annum

Contract Type:
Permanent

Hours:

37.5 hours per week

Right to live and work in the UK is required for this role.

As an IT Support Technician, you'll play a key role in keeping our people connected and productive, supporting end‑user services including PCs, mobile devices, networks, printers, and security, alongside modern platforms such as Office 365, Azure AD, and Sophos. The role offers variety and hands‑on involvement, from hardware support to contributing to IT infrastructure projects, with the opportunity to be a trusted first point of contact for technical support across the organisation.

• Respond to first-line support requests via phone, email, or in person, logging and tracking tickets in line with SLAs
• Investigate issues, escalating complex cases and liaising with other teams/suppliers as needed
• Resolve basic support requests following standard procedures
• Carry out basic laptop repairs and manage mobile phone configuration/support
• Maintain accurate hardware and software asset inventory
• Assist with IT projects such as desktop refreshes, OS migrations, file‑share migrations, and printer replacements
• Apply security updates (e.g. Windows patches, security policies) and support office moves

• Effective communication skills, both verbal and written
• Well‑organised, disciplined, and detail‑focused
• General IT, internet, and software literacy, with competence in Microsoft software packages
• Working knowledge of Microsoft 365 and Windows 10/11
• General IT security awareness
• Hands‑on IT hardware troubleshooting experience, including the ability to replace key laptop components (or willingness to learn)

• 25 Days Annual Leave + Bank Holidays
• Buy and Sell Holiday Scheme
• Life Assurance
• Pension Scheme
• Health Cash Plan
• Volunteer Days
• YuLife Employee Benefits Platform
• Save As You Earn Scheme
• Eye Test Vouchers
• Flu Vaccination Scheme
• Cycle to Work scheme
• Clinical Training Academy
• Paid CPD Days
• Professional Registration Fees Paid
• RAVE Awards
• Employee Assistance Programme
• Right to Request Flexible Working From Day 1