One Stop - Customer Service Assistant

One Stop
• Towcester
• Temporary
• Working hours 8

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast‑paced retail environment you will provide excellent customer service, stock shelves, process payments, and help maintain the store’s appearance.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store – online, tills, replenishment, vending and stock routines – ensuring tasks are completed to meet customer needs.
• I put into practice the training I have received to work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understand the part I play and what we need to do together to deliver profit.
• I live our values, make everyone feel welcome and always follow our policies.
• I clock in and out at the start and end of my shift to ensure accurate payment for hours worked.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where required.
• I always follow the Think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may run the shift in the absence of the Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others and the store safe and compliant.
• I perform the day‑to‑day operations of the Post Office if the store has a Post Office Local; I will be required to undertake a Post Office financial and criminal‑conviction background check, which must be passed to proceed with this role.

One Stop is committed to making everyday life easier for our customers! We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We offer a variety of colleague benefits, including flexible working arrangements, to support your life & work balance.

At One Stop, everyone is welcome. We celebrate unique backgrounds, perspectives and experiences. All candidates are treated fairly and with respect. We are a Disability Confident Leader (Level
3) and offer reasonable adjustments throughout the recruitment process. Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – foster a safe, supportive environment for all.

* One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application as soon as possible.*

Equality Act 2010 – Our recruitment procedure complies with all relevant anti‑discrimination legislation.