Supervisor, RMOC

This role requires the ability to work lawfully in the US without employment-based immigration sponsorship, now or in the future.

Do you thrive under pressure and find purpose in protecting people, property, and information? As a Supervisor in Spectrum’s Remote Monitoring Operations Center (RMOC), you’ll lead a team of specialists who maintain real-time situational awareness, respond to critical incidents, and ensure timely communication across the organization.

This role requires working evening hours.

• Lead and support a team of Remote Monitoring Operations Specialists, overseeing real-time surveillance, alarm systems, and incident response operations.
• Guide the team in assessing and prioritizing security information to ensure timely and effective action during potential threats.
• Develop and implement engaging training programs to build team expertise in emergency response, security technology, and monitoring protocols.
• Collaborate with senior security leaders to communicate risks, recommend solutions, and support organization-wide safety.
• Ensure compliance with standard operating procedures through performance management and continuous process improvement.
• Manage scheduling and team coverage to maintain 24/7 operational readiness and support across all Spectrum business units.
• Drive special projects and contribute to the evolution of Remote Monitoring Operations Center operations and Corporate Physical Security initiatives.

• Flexibility to work weekends and holidays based on operational requirements

• Education
  • Bachelor’s degree or equivalent experience
• Experience
  • 2+ years of equivalent military, law enforcement, or security operation center work experience
  • 1+ years of supervisory or leadership experience
• Skills
  • Manage team with multiple priorities, working efficiently and effectively under tight deadlines and in a stressful environment
  • Master Corporate Physical Security computer-based technology
  • Use Microsoft Office applications, GIS systems, and other open-source search engines and applications proficiently
  • Apply technical competence for video and alarm monitoring systems
  • Make efficient decisions during emergencies
  • Conduct effective research and analysis
  • Demonstrate skilled documentation and written communication
  • Present incident details clearly and concisely to Enterprise Investigation Leaders, Divisional Security Leaders, and executive-level management
  • Organize and plan effectively
  • Build and maintain working relationships with all levels of leadership

• Skills
  • 2+ years working in an operations center
  • Demonstrated proficiency with the Everbridge Suite of products (Visual Command Center (VCC), Critical Incident Management (CEM), and Emergency Notification System (ENS))
  • Experience in alarm monitoring

GSE 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the US.

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EOE, including disability/vets. Learn about our inclusive culture.