Personal Banker II

Overview

Talent Acquisition Consultant at UMB Bank, Disability Inclusion Leader/Advocate, Thought Partner

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.

UMB’s branches offer many opportunities to expand your financial education and grow your career within Consumer banking and UMB. We differentiate ourselves by delivering an unparalleled customer experience through relationship banking.

As a Personal Banker, you’ll receive extensive training on UMB’s products and services, the sales process, and offering financial solutions. You will also work closely with UMB leaders, learning from their mentorship and expertise.

• Asking personalized questions to convert every customer interaction into an opportunity to learn about their financial goals and connect them to solutions that meet their needs
• Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
• Creating sales opportunities and growing UMB’s customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
• Learning processes like transactions, managing a cash drawer and completing bank documentation according to industry and legal standards
• Challenging daily performance metrics to elevate personal goals while balancing competing priorities and delivering an exceptional customer experience
• Other duties as assigned

• You have a HS Diploma or equivalent
• You have two years of retail banking sales experience or other relevant experience
• You have reliable transportation and ability to work branch hours, including weekends and some evenings
• You have the ability to obtain an NMLS registration within 90 days
• You have the ability to learn products, services, and procedures quickly and accurately
• You have basic math skills and ability to problem solve within established risk parameters
• You have demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
• You have strong business development capabilities for proactively growing your own personal book of business
• You thrive in a high-energy, sales-driven team and value daily coaching and feedback to improve sales outcomes
• You use product knowledge and conversation skills to address customers’ needs and make a meaningful financial impact
• You communicate clearly, project a positive image, and enjoy solving problems
• You demonstrate attention to detail in documents and when explaining features and benefits
• You enjoy coaching others as a sales mentor
• You have a college degree or military equivalent (strongly preferred)
• You are bilingual

$33,920.00 - $65,380.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. This range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund;

and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Equal Employment Opportunity

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to  to let us know the nature of your request.

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