Patient Account Coordinator, Urgent Care

Responsible for supporting patient account processing and coordinating administrative workflows between UM Urgent Care, Operations, Billing, clinical teams, and external partners. Reviews account information and documentation for accuracy and completeness, follows up on outstanding items, and assists with resolving discrepancies to support timely billing and efficient operations.

Responsible for supporting patient account processing and coordinating administrative workflows between UM Urgent Care, Operations, Billing, clinical teams, and external partners. Reviews account information and documentation for accuracy and completeness, follows up on outstanding items, and assists with resolving discrepancies to support timely billing and efficient operations.

Demonstrates an attitude that reflects high regard for all patients, family, physicians and staff.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Responds to escalated telephone calls from patients, referral sources, and University of Maryland Medical System (UMMS) billing customer service agents.
• Works closely with the Billing team to review, identify, and assist with correcting self-pay coded charts to support accurate and timely billing.
• Reviews Workers’ Compensation and Occupational Health/Employer-Paid Service accounts for accuracy, completeness, required documentation, and appropriate workflow and follows up on missing or incomplete information.
• Monitors and works assigned Patient Coordinator, billing, and account work queues, addressing outstanding items and ensuring assigned work is completed accurately and within established time frames.
• Ensures all communication between internal and external customers is coordinated and documented in a concise and timely manner. Supports back-end coordination and reconciliation activities related to Pre-Ops, Workers Compensation, Employer-Paid Services, Accounts Receivable, and other billing work queues as needed or assigned.
• Serves as a point of contact between UM Urgent Care and surgical coordinators for patients requiring pre operative services. Tracks and coordinates required testing, documentation, and results and follows up on outstanding requirements to facilitate timely completion and transmission to the appropriate surgical office.
• Provides administrative coordination for DOT physical documentation and assists with required communication and routing of information to applicable entities in accordance with established processes.
• Works with leadership to manage support assigned vendors and purchasing activities, including coordinating recurring payment obligations, processing purchase orders, invoices.
• Researches routine vendor payment, invoice, purchase order, and account discrepancies, and assists with resolution or escalation to Accounts Payable, Supply Chain, Information Technology, and UM Urgent Care Management as warranted, while maintaining appropriate communications and relationships with vendors and facility lessors. Page 2 of 4
• Creates one‑time purchase orders as requested and ensures required information and supporting documentation are submitted accurately and in accordance with established procedures.
• Assists with researching patient accounts, documentation, billing, and workflow discrepancies, communicates with appropriate departments and external partners to facilitate resolution, and identifies recurring issues or trends for escalation to appropriate leadership.
• Performs assigned responsibilities within established policies, procedures,…