Customer Service Assistant
Job in
Towson, Baltimore City, Maryland, 21286, USA
Listed on 2026-10-17
Listing for:
Towson
Part Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Towson University Financial Aid Office
Position Type:
Part-Time Student Employment
Pay Rate: $15.15
Hours:
20
Position Summary
The Towson University Financial Aid Office is seeking friendly, dependable student workers to join our call center as Customer Service Assistants. This position offers an opportunity to develop communication, customer service, and office skills while helping students and families navigate the financial aid process.
Responsibilities
- Answer incoming calls and provide courteous, professional assistance to students and families.
- Provide general information about financial aid requirements, deadlines, forms, and next steps using office guidelines.
- Help students locate financial aid information and outstanding tasks on their TU Dashboard.
- Refer questions requiring additional review to the appropriate financial aid staff member.
- Protect confidential student information and follow university policies.
- Assist with other office duties as assigned.
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