Admissions Ambassador; Phone Center

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We are seeking student employees for Fall 2026/Spring 2026. Freshmen are highly encouraged to apply. Must be available to work during
regular business hours, (8am-4:30pm) and/or evening shifts (4pm-7pm).

University Admissions works to achieve enrollment goals by educating, recruiting, and selecting a qualified and diverse student body whose personal attributes and experiences demonstrate that they and Towson University will benefit by their enrollment. Admissions Ambassadors assist our mission by serving as the first impression/contact for prospective students and families. Ambassadors need to have working knowledge of the Towson campus and community through academics, clubs, sports, and other possible involvements.

* Students with Federal Work-Study (FWS) awards are strongly encouraged to apply.

• 70% of responsibilities:
  Phone Center Customer Service
• Sorting mail and processing transcripts and other application documents
• Greeting visitors and assisting with campus geography
• Responding to online inquiries using the online chat system
• Represent the University with enthusiasm and in a positive light
• 15% of responsibilities
  - Call Campaigns and Outreach
  • Assisting with outreach campaigns via phone, mailings, social media, or other communication methods
• 15% of responsibilities
  - Data Entry Tasks
  • Input data points for GPA, applications, and other databases
  • Update existing records with new data
• Respond to emails in the admissions inbox

• TU Degree Seeking Student enrolled with a 2.75 GPA or higher
• Experience in customer service and data entry
• Positive, friendly, and energetic attitude
• Ability to communicate information to different audiences (example: first generation families)
• Strong problem solving and analytical skills
• Ability to think quickly and use available resources to assist customers
• Ability to adapt to a changing environment and handle multiple priorities

• For Fall and Spring term:
  Work in our office at least 10 hours a week. Will receive no more than 20 hours per week. Additional hours may be available based on office needs.
• University Admission is open year-round; therefore, preference is given to students that can work over breaks, summer, and the winter semester.