Training Coordinator - Towson, MD

Overview

Under general direction of the VP & VOO, Community Services and with oversight and collaboration from the Director of Hospital Education, Clinical Services, participates in planning and developing content for orientation and training for new staff and for ongoing in-service training. Plans and prepares training content for review and approval. Provides initial staff training for all new Community Services staff in client care positions and supervisor skill development for identified staff.

Delivers training in-person in groups and provides 1:1 mentoring as needed. Teaches and demonstrates skills in Psychiatric Rehabilitation, MANDT and CPR and First Aid, and in all areas required by the Commission on Accreditation of Rehabilitation Facilities (CARF) and Maryland Public Behavioral Health Administration (BHA). Assesses trainees’ performance and shares appropriate feedback to the supervisors/managers. Completes and maintains training documentation;

updates and maintains training materials.

General Summary:
Under general direction of the VP & VOO, Community Services and with oversight and collaboration from the Director of Hospital Education, Clinical Services, participates in planning and developing content for orientation and training for new staff and for ongoing in-service training. Plans and prepares training content for review and approval. Provides initial staff training for all new Community Services staff in client care positions and supervisor skill development for identified staff.

Delivers training in-person in groups and provides 1:1 mentoring as needed. Teaches and demonstrates skills in Psychiatric Rehabilitation, MANDT and CPR and First Aid, and in all areas required by CARF and BHA. Assesses trainees’ performance and shares appropriate feedback to the supervisors/managers. Completes and maintains training documentation; updates and maintains training materials.

• Customer Relations
  • Actively seeks to provide quality services that meet the needs of clients as well as other customers – families, payers, referrers and staff. Provides consultation, instruction and direction to other staff, students and volunteers.
• On-Boarding, Orientation and Training
  • Under general direction, identifies the objectives, measures of success, content, duration and method of delivering orientation and training content. Works with leaders to address program specific competencies and skills.
  • Provides on-boarding, training and program based orientation and competency assessment to staff who are new to the organization or program.
  • Orientation and training will include trainings required to meet CARF standards, MANDT, CPR and First Aid.
  • Assists in the assignment, coordination, and oversight of the on-boarding and orientation process.
• In-Service and Employee Development Training
  • With appropriate leadership, reviews core competencies required in programs, and assists in developing orientation and in-service training and assessment content that addresses those competencies.
  • Plans and prepares training content for review and approval.
  • Provides staff training.
  • Maintains and updates all training materials and resources.
• Assessment
  • Assesses employee skill performance/competency and gives appropriate feedback to manager/supervisor.
  • Provides feedback to managers and supervisors regarding employees’ progress in training. Documents other training assessment as requested.
  • Completes training needs assessment as requested.

• Position requires high school education (diploma or GED, bachelor’s degree preferred).
• 2-3 years of related experience in order to develop skills in education/training needs assessment, writing, group presentation, computer software skills in Microsoft PowerPoint and Word and comprehensive knowledge of the content covered in program orientation and in-services training.
• Experience in behavioral health is preferred.
• Work requires certification as a MANDT trainer and DLA-20 trainer within 90 days of hire.
• Work requires interpersonal skills to motivate, mentor, and train staff in a variety of behavioral health programs and settings; and to…