Coordinator, Student Support

The Coordinator, Student Support provides outreach and holistic support to students in the Office of Academic Support, with a focus on students who may be at risk or in need of additional assistance. The caseload includes, but is not limited to, students who are not in good academic standing, students on Financial Aid probation, and students experiencing extenuating medical or personal circumstances (e.g. temporary injury, illness, bereavement, etc.).

The Coordinator plans and implements student support programs such as the Sophomore Support Program, collaborates with campus partners such as the Center for Student Life and Leadership on student support initiatives such as Commuter Appreciation Week, and delivers family and guest programming during New Student Orientation. As a member of the Office of Academic Support team in the Center for Student Success, the Coordinator contributes to academic improvement and student success initiatives as needed.

Master’s degree in education, counseling, student personnel/development, or a related field plus 3 years of experience in academic support, advising, retention, transitional, or related programs in a college setting required, or equivalent combination of education and experience.

• Demonstrated ability to work effectively with college students in an advisory capacity.
• Demonstrated ability to exercise sound judgment, tact, and discretion, and maintain integrity with handling sensitive and confidential information; operate in accordance with the Family Educational Rights and Privacy Act ( FERPA ).
• Excellent interpersonal and cultural competency skills and demonstrated ability to communicate professionally with diverse constituencies.
• Excellent organizational, multi-tasking, and problem-solving skills.
• Excellent oral and written communication skills; strong group presentation skills.
• Demonstrated ability to use good judgement and work effectively in a collaborative, fast-paced work environment, to perform effectively with fluctuating workload, and to meet established deadlines.
• Demonstrated ability to work cooperatively with others and to provide excellent customer service to students and to all members of the campus community.
• Self-motivated, flexible, and strong work ethic.
• Demonstrated experience in interpreting and applying academic policies.
• Demonstrated ability to work independently and as a member of a team.
• Proficiency in using Microsoft Office, student records systems, early alert monitoring systems, social media and web communications, and database systems.
• Experience contributing to effective educational assessment practices.
• Demonstrated ability to handle data and information with careful attention to detail and accuracy.
• Commitment to integrity, excellence, learning, and community.
• Demonstrated commitment to inclusion, diversity and equity, modeling inclusive behavior, and promoting a culture of belonging.

Light work: including the following physical activities: stationary position, occasionally move about inside the office to access supplies and office machinery, operate a computer, calculator, and printer, communicate and exchange accurate information and ideas so others will understand, observe and inspect details at close range. Working conditions are primarily inside. Position may require additional hours for meetings and events, including days, evenings, and/or weekends.

• Meet individually with assigned students to provide academic support on an ongoing basis.
• Assist the Director, Academic Support with planning and implementing programming for students who are struggling academically.
• Work in partnership with the Financial Aid Office to create and implement developmental academic plans for students who are on financial aid probation.
• Coordinate activities and events for the Sophomore Support program.
• Coordinate breakout sessions for families at New Student Orientation and provide general assistance for parent and family programming during orientation events.
• Work with students to develop time management and organizational skills.
• Coordinate services for students experiencing extenuating medial and personal circumstances such as short-term illness and…