Secondary Market & Mortgage Ops Manager - VP

Secondary Market & Mortgage Ops Manager - VP

Join to apply for the Secondary Market & Mortgage Ops Manager - VP role at Orrstown Bank.

This role combines leadership of the secondary mortgage market activities with oversight of mortgage operations. The manager is responsible for pricing, rate lock management, loan sales, investor delivery, and operational efficiency across the mortgage lifecycle. The position ensures compliance with investor and regulatory standards, optimizes profitability, and drives process improvements to support origination and servicing teams.

• Bachelor’s degree in Finance, Business, Economics, or related field (or equivalent experience).
• Minimum 5–7 years of mortgage banking experience, including secondary marketing and operations leadership.
• Strong understanding of investor requirements, agency programs (Fannie Mae, Freddie Mac), and mortgage compliance.
• Proficiency in loan origination systems and pricing engines (e.g., Encompass, Optimal Blue).
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Career Development
  :
  Proactively prepares and actively participates in ongoing, candid, constructive monthly Coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
• Communicates Effectively
  :
  Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
• Focuses on the Client
  :
  Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.
• Judgment
  :
  Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
• Teamwork
  :
  Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos.
  
  Relates to others in an open and accepting manner that creates trust, respect and a collaborative environment.
• Initiative and Commitment
  :
  Demonstrates the ability to self-motivate to achieve exceptional results and encourage others toward achieving goals and objectives. Conveys a sense of urgency and drives issues to closure. Exhibits persistence despite obstacles or opposition. Displaces initiative to get the right things done. Seeks assignments with growth opportunities and sets a high standard of performance.
• Innovates and Strives for Operational Excellence
  :
  Continually does something that is "better than." Looks for ways to add value through quality, process and standards. Streamlines business processes and resolves problems to address and eliminate "root cause."
• Leads and Influences
  :
  Communicates a compelling vision that inspires and motivates others. Asserts own ideas and influences to gain support and commitment. Consistently demonstrates the Standards of Excellence.

Secondary Market Management

• Develop and maintain daily mortgage pricing through pricing engines or investor rate sheets (currently using Optimal Blue).
• Manage & execute rate locks, extensions, relocks, and pipeline adjustments in coordination with loan officers.
• Monitor market trends and…