Client Service Associate; RIA

Client Service Associate (RIA)

Location:

Towson, MD

Salary: $75,000 to $85,000 DOE plus bonus

• Manage the full client onboarding process, including distribution and tracking of intake forms
• Open new accounts for new and existing clients, including brokerage accounts, 529 plans, and annuities
• Verify client information and maintain accurate internal records
• Ensure accounts are properly transferred and funded
• Set up client online access and confirm delivery of required notices

• Coordinate ongoing service requests such as beneficiary updates, address changes, and standing instructions
• Track all service items to completion
• Monitor incoming and outgoing asset movements
• Troubleshoot client issues and elevate when appropriate
• Assist clients with portal navigation and login issues
• Maintain smooth communication between clients and the advisory team
• Support advisors with documentation, typically prepared by advisors or a paraplanner
• Process account setups, transfers, distributions, and related paperwork accurately and on time
• Partner closely with advisors to ensure timely follow‑ups
• Work with custodians, broker‑dealers, and insurance carriers to resolve issues
• Maintain and update client data in CRM and portfolio systems

• Implement and document office procedures and workflow enhancements
• Oversee client billing reconciliation and work directly with the broker‑dealer to ensure billing accuracy
• Manage advisor licensing and registration processes
• Serve as the primary point of contact for broker‑dealer audits
• Provide backup administrative support as needed

• 3 to 5 years of RIA or broker‑dealer operations and client service experience within a financial advisory practice
• Familiarity with financial technology platforms, ideally including Wealthscape, Redtail, eMoney, , Precise FP, and Albridge
• Demonstrated judgment, accuracy, and high ethical standards
• Ability to work independently while collaborating effectively in a small office environment; small office experience a plus
• Strong commitment to confidentiality
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with Adobe or similar PDF editing tools
• Bachelor's degree preferred, ideally in finance or a related field
• Strong problem‑solving mindset with a focus on continuous improvement
• Personable, collaborative professional with intellectual curiosity and a mindset geared toward continuous learning, growth, and process improvement

This is an opportunity to join a warm, collaborative, and close‑knit team within a growing boutique RIA that is genuinely passionate about the work they do and the clients they serve. The firm values teamwork, trust, and long‑term relationships, and offers room for additional responsibility and professional growth as the practice continues to evolve. The position includes a 401(k) with employer match, paid holidays, vacation, medical benefits, profit sharing etc.

This is an opportunity to join a warm, collaborative, and close‑knit team within a growing boutique RIA that is genuinely passionate about the work they do and the clients they serve. The firm values teamwork, trust, and long‑term relationships, and offers room for additional responsibility and professional growth as the practice continues to evolve. The position includes a 401(k) with employer match, paid holidays, vacation, medical benefits, profit sharing etc.