Franchise Compliance Analyst

Overview

Position: Franchise Compliance Analyst
Salary: $81-85K
Position Type: Full Time

As a Franchise Compliance Analyst within our Operations department, you will be responsible for monitoring activities of Senior Helpers franchisees to ensure that each franchise complies with the terms of their Franchise Agreement(s), as well as the Franchise System Standards set forth by Senior Helpers. The position will perform analytical, forensic audits, and investigative services to ensure accountability standards. Franchise audits are essential for assessing compliance, financial health, and maintaining consistency across franchise networks, with regular evaluations of operational standards, financial obligations, and brand adherence.

The ideal Compliance Analyst is a proficient expert in the management and collection of documentation while monitoring and maintaining the organization's contractual compliance with the Franchisees. As a newly created position, the Analyst must be a self-starter, innovative, and flexible.

System Processes & Compliance:

• Document areas of non-compliance and implement plan of correction. Report findings and notify appropriate leadership and/or counsel of areas of default and non-compliance (both unintentional and intentional).
• Utilize all available resources, tools, and systems to thoroughly audit, research, and investigate any irregularities, inconsistencies, and potential violations of Franchise Agreement or Franchisor policies.
• Developing a comprehensive franchising audit.
• Determine the scope, objectives, and approach of each review to be performed.
• Prepare compliance review plan(s) clearly describing the various auditing procedures to be used and the key areas to which they will be applied.
• Collect, analyze, interpret, and document information to support audit findings.
• Prepare audit reports to document area under review, procedures performed, and conclusions met.
• Communicate to counsel/leadership throughout the review process, discussing review objectives and approach, deficiencies (if found), and recommendations for improvement.
• Ensure all franchisees are maintaining liability insurance, including workers compensation insurance.
• Work with legal to ensure all licenses are renewed, filed and current.

Financial Responsibilities:

• Monitor and ensure that franchisee income tax returns are matching the gross sales report.

Reporting:

• Prepare audit reports or financial review reports, clearly communicating findings and recommendations to franchisor management.
• Collaborate with IT to build standardized reporting to investigate key concerns. Areas of concern include revenue, billing, and scheduled client care.
• Analyze financials to investigate underreporting of sales and discrepancies.

Field Audits:

• As needed, travel to Senior Helpers franchise locations to perform field audits, including, but not limited to, documentation review, investigative audit financial statements, payroll records, client home care agreements, up to date insurance certificates, new hire paperwork and personnel file reviews.

• Two (2) years of legal, financial, or franchise compliance experience required.
• Bachelor's degree in business, accounting, finance or related field. High level of experience considered in lieu of degree.
• Experience navigating a profit and loss and balance sheet.
• Strong analytical and problem-solving skills to collect information, investigate, recognize patterns/potential inconsistencies, and unravel puzzles.
• A self-starter who independently seeks out information and answers.
• Perseverance, resilient and results oriented.
• Excellent decision-making skills as well as expertise in conflict resolution.
• Experience in company operating systems.
• Excellent written and verbal communication skills, positive and professional interactions with clients and peers.
• Great business acumen.
• Highly organized
• Ability to Travel:
  Approximately 25% travel to franchisee locations and industry events.

• Competitive pay
• Medical, Dental, Vision insurance with a generous percentage paid by the company
• Flexible Spending Accounts for Health and Dependent care
• Company paid Life Insurance, AD&D, and Short-Term…