Wealth Management Client Service Associate; CSA

Wealth Management Client Service Associate (CSA)

Location:

Towson, MD

Salary: $75,000 to $85,000 DOE plus bonus

Wealth Management Client Service Associate

This is an opportunity to join a warm, collaborative, and close-knit team within a growing boutique RIA that is genuinely passionate about the work they do and the clients they serve. The firm values teamwork, trust, and long-term relationships, and offers room for additional responsibility and professional growth as the practice continues to evolve. The position includes a 401(k) with employer match, profit sharing, paid holidays, vacation, and medical benefits.

• Manage the full client onboarding process, including distribution and tracking of intake forms.
• Open new accounts for new and existing clients, including brokerage accounts, 529 plans, and annuities.
• Verify client information and maintain accurate internal records.
• Ensure accounts are properly transferred and funded.
• Set up client online access and confirm delivery of required notices.
• Coordinate ongoing service requests such as beneficiary updates, address changes, and standing instructions.
• Track all service items to completion.
• Monitor incoming and outgoing asset movements.
• Troubleshoot client issues and elevate when appropriate.
• Assist clients with portal navigation and login issues.
• Maintain smooth communication between clients and the advisory team.
• Support advisors with documentation as needed, typically prepared by advisors or a paraplanner.
• Process account setups, transfers, distributions, and related paperwork accurately and on time.
• Partner closely with advisors to ensure timely follow-ups.
• Work with custodians, broker-dealers, and insurance carriers to resolve issues.
• Maintain and update client data in CRM and portfolio systems.
• Implement and document office procedures and workflow enhancements.
• Oversee client billing reconciliation and work directly with the broker-dealer to ensure billing accuracy.
• Manage advisor licensing and registration processes.
• Serve as the primary point of contact for broker-dealer audits.
• Provide backup administrative support as needed.
• May have limited supervisory responsibilities.

• 3 to 5 years of RIA or broker-dealer operations and client service experience within a financial advisory practice.
• Familiarity with financial technology platforms, ideally including Wealthscape, Redtail, eMoney, , Precise FP, and Albridge.
• Demonstrated judgment, accuracy, and high ethical standards.
• Ability to work independently while collaborating effectively in a small office environment; experience in a small office setting is a plus.
• Strong commitment to confidentiality.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with Adobe or similar PDF editing tools.
• Bachelor’s degree preferred, ideally in finance or a related field.
• Strong problem‑solving mindset with a focus on continuous improvement.
• Personable, collaborative professional with intellectual curiosity and a mindset geared toward continuous learning, growth, and process improvement.