Engineering Associate; Permit Processing

Pay Schedule I, Grade 23 Regular

Schedule:

35 hours per week

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

A vacancy exists in the Department of Permits, Approvals & Inspections, Development Management Division.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s), certification(s) or license(s) to your application. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Under general supervision, performs routine subprofessional engineering, drafting, design, and computational work.

• Serve as the primary frontline contact and subject matter expert in person at the permit counter, by phone, and through email, answering a high volume of complex permitting inquiries from homeowners, contractors, architects, and developers.
• Assist walk-in customers with navigating the online portal, filling out complex permit applications correctly, and assembling necessary submittal packages.
• De-escalate frustrated or challenging customer interactions professionally, providing clear solutions, explaining administrative procedures, and clarifying complex code requirements.
• Guide applicants step-by-step through the permit approval life cycle, proactively providing status updates, clarifying hold conditions, and outlining required next steps.
• Explain permit fee schedules, calculation methodologies, and payment processes clearly to applicants to ensure complete financial transparency.
• Act as a customer liaison between applicants and technical review divisions (e.g., Zoning, Environmental Protection, Planning) facilitating clear communication and resolving agency feedback or hold notes.
• Perform complex, high-level reviews of engineering, architectural, and development plans, plats, maps, and specifications to verify completeness, accuracy, and adherence to relevant codes and regulatory standards.
• Review and calculate complex permit fees, assessments, and costs based on established linear footage schedules, property lines, and drawing contents.
• Manage intake processing and dispersing of permit applications across multi-agency review workflows, coordinating directly with internal agencies to ensure required technical approvals are obtained.
• Address and resolve complex revisions, conditions, conflicts, and disputes arising throughout the permitting approval process.
• Provide guidance, training, and operational support to lower-level Engineering Assistants (EAs), auditing customer service quality, intake accuracy, and routine calculations performed by others.
• Assist department supervisors with daily workflow management, high-priority projects, and process optimization to improve customer response times.
• Maintain accurate, highly organized electronic and physical permit records, logs, and customer interaction tracking systems.

• Performs other…