Banquet Captain

The Sheraton Baltimore North has an exciting opportunity to join our Food & Beverage team as a Banquet Captain. Responsible for supervising the banquet staff and acting as the lead server to ensure quality guest service at all hotel banquet functions. If this sounds like a good fit, we want to meet you. Apply today!

• Directs the set-up of banquet tables and areas for banquet functions.
• Reviews all function sheets for last-minute changes.
• Ensures that all guest requests are promptly addressed.
• Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions, with direction from the Banquet Manager.
• With direction from the Banquet Manager, assigns stations to servers, assigns side work functions, and ensures that all duties are completed before each server signs out.
• Coordinates and supervises all banquet activities to ensure that each course is served in accordance with the banquet event order.
• Completes final billing and presents it to the customer contact for payment.
• Ensures that all payments are processed by the Front Desk.
• Provides prompt, professional, and courteous service during banquet meal functions.
• Functions as the lead server for banquet events.
• Performs tableside or buffet food service as required.
• Maintains a clean and orderly workstation.
• Informs the supervisor of guest comments/complaints.
• Assists banquet associates when needed.
• Assists in the setup and breakdown of banquet functions when business demands are high.
• Cleans tables of all glasses, silver, china, etc., during and after banquet functions.
• Greets guests and continually monitors to ensure quality guest satisfaction.
• Must wear the required uniform.
• Must maintain a neat, clean, and well-groomed appearance.

• Prior hotel or similar business experience.

$11 hourly plus gratuities

The newly renovated Sheraton Baltimore North Hotel sits in the heart of Towson’s bustling business district, offering unmatched convenience to nearby corporate offices, universities, medical centers, and popular destinations such as Baltimore’s Inner Harbor. Following a comprehensive and modern renovation, the hotel now features 282 fully renovated guest rooms designed with comfort and functionality in mind.