Rewards Specialist

Position: Total Rewards Specialist

Direct message the job poster from Sheppard Pratt

Responsibilities Total Rewards Administration

• Administer compensation and benefits programs, including base pay, health and welfare benefits, retirement plans, and tuition programs.
• Support annual and ad hoc compensation processes such as salary reviews, job changes, and market adjustments.
• Assist with benefits enrollments, qualifying life events, and employee education related to benefit offerings.
• Maintain accurate employee records in HRIS and benefits systems, ensuring data integrity and compliance.
• Support compliance with federal, state, and local regulations related to compensation and benefits (e.g., FLSA, ERISA, ACA, COBRA).

HR Service Center Operations

• Serve as a frontline resource in the HR Service Center, responding to employee and manager inquiries related to benefits.
• Triage, research, and resolve service requests, escalating complex issues as appropriate.
• Provide clear, consistent guidance to employees while maintaining confidentiality and professionalism.
• Track inquiries and resolutions to ensure service level expectations are met and issues are properly documented.
• Contribute to the development and maintenance of knowledge articles, job aids, and standard operating procedures.

Operational Support and Reporting

• Prepare routine and ad hoc reports related to compensation, benefits, and service center metrics.
• Support audits, surveys, and data requests from internal and external stakeholders.
• Partner with payroll, HRIS, finance, and vendors to ensure accurate processing and issue resolution.
• Identify trends in employee inquiries to support improvements in communication, tools, and processes.

Customer Service and Collaboration

• Deliver a positive employee experience through responsive, accurate, and service‑oriented support.
• Collaborate with other members of the HR team to ensure consistent application of total rewards programs and policies.
• Participate in open enrollment, employee communications, and education initiatives as needed.

Requirements

• Work requires knowledge of human resource management, including flexible benefits administration, as well as the ability to effectively communicate, both orally and in writing - acquired through a bachelor's degree in business administration or related field. A high school diploma and five years of relevant work experience may be considered in lieu of a bachelor's degree.
• Work requires skills in presentation, database maintenance and reporting, program administration, and written communications. Work requires knowledge of benefits and insurance principles – acquired through one to two years of Human Resources experience. Master’s level coursework in Human Resources Development, Organizational Development or related area may be considered as a substitute for some of the experience requirement.
• Work requires interpersonal skills sufficient to conduct telephone surveys; make group presentations; explain policies and procedures, in sometimes difficult situations, to people of varying educational levels and analytical ability; and assist employees with problems and complaints (51-80% of work time).
• Work requires analytical ability sufficient to anticipate or resolve problems and complications in benefit program administration.
• Work requires the ability to balance priorities, meet tight deadlines, work at a computer, and follow up on details required to effectively administer programs, all of which frequently produce a high level of mental/visual fatigue (51-80% of work time).

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Administrative and Customer Service

Industries

• Mental Health Care

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